Works Overall but there is a Lack of Support and a Steep Learning Curve
Shay O'Neil | TrustRadius Reviewer
February 14, 2017

Works Overall but there is a Lack of Support and a Steep Learning Curve

Score 6 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with PrestaShop

All six of our websites use prestashop and it is our only e-commerce platform. Our company sells laser engraved products and our websites give customers a chance to view and purchase the items. One of the websites is for the general public, and the others are for internal clients. The back office is used by persons in each department of our company.
  • Easy to install and have up quickly.
  • Lots of potential for customization and development overrides to shape the system the way it is needed.
  • Constant upgrades and bug fixes.
  • Lots of add-ons to choose.
  • Documentation and support needs to be updated and expanded. There's a lack of books, and the only support aside from the forum is official prestashop support, which is not cheap. The system is too massive to have such little support.
  • Too many things can go wrong with too little explanation as to why. Too much time is wasted trying to figure out why prestashop isn't working as intended because of this. Seems that most of the questions online are people fumbling around with vague issues and errors and no explanation.
  • Code should either be organized more intuitively, or there should be more help outlining what is going on during runtime for debug purposes. Why is there not a built in way to display the tpl that is being loaded in each section? I tried figuring out how to do it myself using the documentation but gave up. Instead I have to swim through the entire code to figure out how to do it myself. Should not be this complicated.
  • Too many things can go wrong when transferring or copying the website, which essentially breaks everything. Again, too little help and messages explaining why things don't work. Internet search shows that this is a common issue.
  • Not sure, it is the only e-commerce platform we have used.
We did not select it, the team before us selected it because it was free. All development was outsourced to a prestashop team.
Visual Studio.NET
It's good if you want to use it as is, maybe with some modules. Developing for it is a totally different issue and I don't recommend it unless there is a full team of experienced developers, and/or an outsourced prestashop team.

PrestaShop Feature Ratings

Product catalog & listings
8
Product management
8
Bulk product upload
8
Branding
8
Mobile storefront
8
Product variations
8
Website integration
7
Visual customization
8
CMS
8
Abandoned cart recovery
8
Checkout user experience
8
eCommerce security
8
Promotions & discounts
8
Personalized recommendations
8
SEO
8
Multi-site management
6
Order processing
8
Inventory management
8
Shipping
8
Custom functionality
7