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What is PrestaShop?

PrestaShop is a free, open source e-commerce solution available under the Open Software License and officially launched in August 2007. The software is written in PHP and based on the Smarty template engine and is currently used by 165,000 shops…

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Recent Reviews

TrustRadius Insights

PrestaShop, an open-source e-commerce solution, has been widely used by web developers in Singapore for over 10 years to create …
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Highly Recommended

8 out of 10
May 18, 2016
I've been using Prestashop for the last 4 years and I'm constantly impressed with the advancements and user-friendliness of the platform. …
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Popular Features

View all 20 features
  • Product catalog & listings (5)
  • Mobile storefront (5)
  • Product management (5)
  • SEO (12)
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Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visit


  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Demos

Demo Prestashop 1.7


Prestashop Flexi‐Product Search-Filter Module Demo | Ajax Instant Search Addon


One click demo installation for Panda theme


PrestaShop Homepage Slideshow Module Demo - Module


Amazon Shop Integration Module Prestashop Demo


How to create prestashop module - Introduction & demo ( 1/15 )

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Online Storefront

Features for creating an online storefront with a browse-able product catalog.

Avg 7.7

Online Shopping Cart

Features that facilitate the collection of items so that customers can purchase them as a group.

Avg 7.6

Online Payment System

Features related to processing online payment for eCommerce purchases.

Avg 8.3

eCommerce Marketing

Features related to marketing for eCommerce websites

Avg 7.5

eCommerce Business Management

Features related to business management and administration of eCommerce operations

Avg 7.8
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Product Details

What is PrestaShop?

PrestaShop Features

eCommerce Marketing Features

  • Supported: SEO

Additional Features

  • Supported: Built-in Security
  • Supported: Multiple Payment Gateways
  • Supported: Unlimited Store Translation
  • Supported: Flexible Shipping Options
  • Supported: Numerous Product Displays
  • Supported: One-Page Checkouts

PrestaShop Screenshots

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PrestaShop Video

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PrestaShop Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesAll
Supported LanguagesAll

Frequently Asked Questions

PrestaShop is a free, open source e-commerce solution available under the Open Software License and officially launched in August 2007. The software is written in PHP and based on the Smarty template engine and is currently used by 165,000 shops worldwide. The PrestaShop group was founded in Paris, with a second Headquarters opened in Miami in 2011. PrestaShop is translated into 63 languages, with English, French, Portuguese, German, Spanish, Italian, Dutch, Polish and Russian having full support in all release versions. Technical support is provided via support plans or free support on the official forum from PrestaShop Community. PrestaShop complements built in features with an Add-on store where many modules and themes can be found to customize the store appearance. There are a also a number of volunteers who support and contribute their own Add-ons to PrestaShop.

Adobe Commerce (Magento Commerce), Shopify, and BigCommerce are common alternatives for PrestaShop.

Reviewers rate Shipping highest, with a score of 10.

The most common users of PrestaShop are from Small Businesses (1-50 employees).
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Reviews and Ratings


Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

PrestaShop, an open-source e-commerce solution, has been widely used by web developers in Singapore for over 10 years to create professional eStores. One notable use case involved a real estate company that implemented PrestaShop on their website, enabling clients to add properties to their cart and make payments using electronic methods. This integration allowed the company to achieve numerous sales and streamlined negotiations by allowing clients to quickly pay for a portion of the property digitally. However, the company eventually switched to a simpler system that focused on direct inquiries for available properties.

Another use case involved a consultancy group that recommended PrestaShop for its flexibility and open-source nature, especially when compared to BigCommerce. This solution was chosen as the e-commerce platform for a primary website along with several supplementary ones. Similarly, a company decided to migrate from an outdated Magento installation to PrestaShop due to its ability to meet their needs. Although they faced some challenges related to system complexity and slow performance during the transition, they were able to overcome these obstacles.

Currently, PrestaShop is being utilized by various businesses and organizations for different purposes. For example, it is being used to run an e-commerce website where daily sales are made and products are directly delivered to customers. Additionally, several companies make use of PrestaShop's back office for managing professional customer purchases across different departments. Moreover, small local businesses rely on PrestaShop to adjust and modify bookings. Users have found PrestaShop to be convenient and user-friendly, catering both to hardcore developers and newcomers in the industry.

In another instance, an organization successfully launched an online storefront and sold handmade goods using PrestaShop, taking advantage of its comprehensive functionality. Furthermore, numerous small companies with low-budget requirements have benefitted from PrestaShop's extensive feature set for their e-commerce projects. Lastly, six different websites utilize PrestaShop as the sole e-commerce platform for selling laser-engraved products to both the general public and internal clients.

Overall, PrestaShop has proven to be a powerful e-commerce solution that caters to a wide range of users, from developers seeking customization capabilities to small businesses looking for budget-friendly options.

PayPal Integration: Many users have found the integration of the PayPal button modality with PrestaShop to be extremely helpful. It allows them to complete payments quickly and digitally in just a few seconds, streamlining the transaction process.

Instant Catalog Updates: Reviewers greatly appreciate the ease of performing inventory reviews and modifying the PrestaShop catalog. They can make changes to the catalog and product conditions, which are instantly reflected on their website without any delay.

Digital Invoices: The creation of digital invoices for each client who made an advance payment is highly valued by users. This valuable feature makes it easier to complete property negotiations as customers can easily identify the specific property that was paid for.

Lack of Support: Some users have expressed frustration with the lack of support from PrestaShop. They have mentioned that there is no type of support available to help users learn how to use the service, and when they reached out for help, their requests were never responded to.

Expensive Templates: Several reviewers have found the templates for customizing their store on PrestaShop to be too expensive. While they acknowledge that the templates are attractive, the high prices forced them to settle for a simple design on their website.

Limited Documentation: Many users feel that PrestaShop has very little online documentation compared to other e-commerce platforms. This lack of documentation makes it difficult for them to find answers to their questions and troubleshoot issues effectively.

Users frequently recommend the following approaches for using PrestaShop:

  1. Use the self-hosted version of PrestaShop, especially for individuals with limited technical knowledge.

  2. Consider utilizing 3rd party modules to enhance the functionality of PrestaShop. It is advised to shop around for these modules to find the best fit for specific business needs.

  3. Ensure there is readily available technical support and invest in a 3rd party backup module for rolling back to previous versions if needed.

In addition, users suggest trying the demo shop before committing to ensure it offers all the necessary features. Small businesses and medium-sized e-commerce startups are especially recommended to consider PrestaShop as an affordable solution that caters to their needs. Additionally, having a good server, implementing cache techniques, and utilizing a Content Data Network (CDN) are suggested for improved response times.

Attribute Ratings


(1-13 of 13)
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Score 9 out of 10
Vetted Review
Verified User
  • Quite easy to use compared to other open-source e-commerce software.
  • Has lots of free plugins to help you set up a great basic shop.
  • You can easily create your own unique site.
  • Lots of payment option plugins and you can use them to sell globally.
  • Not a lot of free templates.
  • Images can sometimes be too compressed and lose their full quality, so better settings for that could be introduced.
  • Being able to change the look of your automatic emails via default settings can also be introduced.
June 07, 2021

PrestaShop Review

Jessica Alvarez | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User
  • The PayPal button modality was integrated with the PrestaShop system, which helped our clients to complete payments digitally in just a few seconds, this integrated button allowed to streamline many transactions.
  • Performing inventory reviews and modifying the PrestaShop catalog was one of the things that I liked the most, I could make changes to the catalog, make changes to the conditions of the products in the catalog and all those changes were reflected on my website in a instant, no need to wait some time.
  • The PrestaShop system created a digital invoice for each client who made the advance payment of a property, which made it even easier to complete the property negotiation. Customers came to our company with the digital invoice for the advance payment and it was easy to identify the property that was paid, thanks to the digital invoice.
  • There is no type of support to help users learn to use the PrestaShop service. When I implemented this service in my company, it was with the help of our web developers, and on the occasions that I needed help from PrestaShop support, they never responded to my requests.
  • Most of the templates for customizing my store were too expensive. Although they were simple but attractive templates, the prices were very high, which forced me to have a simple design in my catalog integrated into my website.
Score 9 out of 10
Vetted Review
Verified User
  • PrestaShop is a holistic solution for businesses connecting with customers from start to sale!
  • A robust CRM tool for customer management.
  • Quick and easy communication with clients or customers.
  • If you need to purchase more modules to meet your needs, its a bit expensive.
Score 1 out of 10
Vetted Review
Verified User
  • PrestaShop is Open Source
  • I could see no other benefit using Prestashop
  • PrestaShop has very little online documentation compared to other e-commerce platforms
  • PrestaShop's answer to everything is, "oh, there's a module for that" Cha-ching
  • PrestaShop is not very intuitive and the back end is clumsy to work with
Andreas Steppat | TrustRadius Reviewer
Score 2 out of 10
Vetted Review
Verified User
  • Very flexible product configuration
  • Clear and well structured workflow with customer management and emails
  • Very slow. Google complains about loading times, means the ranking will be bad!
  • Very unstable--loading a module can crash the back office. Hard to restore--even a full restore sometimes won't work.
  • Needs mostly additional modules, which are not free
  • Display module positions are template dependent. Once a template is changed, Prestashop does not remember the old settings. For updates it's recommended to change to the default template--this means all customization done on our template is gone.
  • Weak reporting
Lichaa TRAD | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
  • Free and open-source.
  • Highly customizable with some coding knowledge.
  • Tons of add-ons and third party extensions.
  • Self hosted, full control on server files.
  • Add-ons can get really expensive.
  • Add-ons can interfere with each other and bugs may arise.
  • Speed need to be improved.
Marco Casieri | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
  • Administration panel is easy and essential
  • Product configuration is ready to go and product page comes with lots of information
  • It doesn't require huge server resources
  • Since it starts as ready to go platform it's difficult to protect your store from being copied by someone else
  • Without a developer, you depend on Prestashop's modules marketplace that lacks free extensions
  • Since it isn't an enterprise level platform the use of Prestashop is strictly related to the size of your business
Shay O'Neil | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
  • Easy to install and have up quickly.
  • Lots of potential for customization and development overrides to shape the system the way it is needed.
  • Constant upgrades and bug fixes.
  • Lots of add-ons to choose.
  • Documentation and support needs to be updated and expanded. There's a lack of books, and the only support aside from the forum is official prestashop support, which is not cheap. The system is too massive to have such little support.
  • Too many things can go wrong with too little explanation as to why. Too much time is wasted trying to figure out why prestashop isn't working as intended because of this. Seems that most of the questions online are people fumbling around with vague issues and errors and no explanation.
  • Code should either be organized more intuitively, or there should be more help outlining what is going on during runtime for debug purposes. Why is there not a built in way to display the tpl that is being loaded in each section? I tried figuring out how to do it myself using the documentation but gave up. Instead I have to swim through the entire code to figure out how to do it myself. Should not be this complicated.
  • Too many things can go wrong when transferring or copying the website, which essentially breaks everything. Again, too little help and messages explaining why things don't work. Internet search shows that this is a common issue.
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