Item: Privy
Rating: 8
Author: John Laudisio

Overall Satisfaction with Privy

Use Cases and Deployment Scope

We use Privy on several of our ecommerce stores. The main function is to increase our email acquisition conversion, though we also use it for on-site messaging and product upsells. It is used by our team members within the marketing department, though client services occasionally has suggestions as well. We capture more emails per day using Privy than our standard email capture.

Pros and Cons

Pros

Spin To Win wheel
Cart upsells
Drag and drop editor

Cons

Integrations with Non-Shopify Stores
Integrations with different email service providers
Reporting with non-shopify stores

Return on Investment

We have 3X'd our on site email acquisition on average
Sold thousands of dollars of merchandise through product upsells

Key Insights

Do you think Privy delivers good value for the price?

Yes

Are you happy with Privy's feature set?

Yes

Did Privy live up to sales and marketing promises?

Yes

Did implementation of Privy go as expected?

Yes

Would you buy Privy again?

Yes

Other Software Used

MessageGears, Attentive Mobile, Google Analytics

Likelihood to Recommend

Adding Privy to your ecommerce store is a no brainer. You can very quickly increase your on-site email acquisition conversion rate through the Spin To Win wheel and other templates that Privy offers. You can also use it for additional on-site messaging like announcement bars and landing pages.

Privy Support

Support Rating

The customer support team from Privy is incredible (shout out to Simone). Every person I have worked with has been knowledgable, helpful, polite, and responsive. They have a live chat feature and all CSRs do a great job.

Using Privy

Usability

Privy is very easy to use and is intuitive to new users. The templates they provide give you a head start on campaign builds and their customer success team is approachable and knowledgable about the product. You do not have to be a tech wizard to get rolling with Privy, but the results will make you feel that way.

Comments

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