Fantastic Email Marketing Software With Great Customer Service
Anonymous | TrustRadius Reviewer
January 17, 2020

Fantastic Email Marketing Software With Great Customer Service

Score 10 out of 10
Vetted Review
Verified User
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Overall Satisfaction with Privy

We are using Privy for our email marketing, for our cart abandonment, and exit popups. We used several email marketing platforms and Privy was by far the easiest of the bunch to setup and use especially with the training sessions we received by our rep Melissa. Privy's cart abandonment works so well that we stopped using the one built into our website and switched that over completely to Privy.
  • Privy is phenomenally user friendly, email campaigns are very easy to create.
  • Privy has great customer service and implementation, our rep is Melissa who went above and beyond in getting everything setup.
  • It gets some getting used to setting up emails with pictures.
  • Service isn't cheap but you get what you pay for.
  • We have had better conversion rates on our emails.
  • We spend less time creating email marketing campaigns that look professional.
After having used quite a few email marketing platforms, I can say out of all of them we like Privy the best. Privy's integration with the BigCommerce platform makes it much easier to use than the others we tried in the past and we are happy with the results we have gotten and their excellent customer support which is superior especially to Mailchimp which can only be reached by email.
I would highly recommend Privy, their personal help of going into settings with you is great and it's very user friendly and makes campaigns look professional. I would 100% recommend this to someone using BigCommerce as Privy integrates natively with that platform making it easy to use and no external app is needed or used.