Proofpoint experience after 2 years
August 09, 2019
Proofpoint experience after 2 years
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Proofpoint Email Protection
We are using one cloud Proofpoint Email Protection instance for the whole group of about 6 companies. We wanted a better product for email protection, as our previous product was very limited in customization and we felt the protection could be better. Though Proofpoint Email Protection is not cheap, it does the job so much better. Though the basic core functionality is just to block malicious/unwanted email, the risk of having such email being delivered warrants investing in a good product.
Pros
- Email filtering: it does the core functionality really well.
- Reporting: the standard reports are numerous and are a big help for both administrators and management. I have not found a need for a custom report not on the default list yet.
- Manageability & easy web administration. Use of user digests so people can manage their own spamfolder and report false positives is efficient
- Customization via custom rules can be as specific as you want.
Cons
- FN/FP reporting is a bit of a hassle.
- Though training options are good, you should actually follow some training to get the extra benefits of the product to manage it better.
- The admin GUI is not modern looking. Though a minor issue, it could help in administration.
- Better protection for our users resulting in no ransomware issues for the last 2 years.
- We do a lot of bulk emailing (not going through the Proofpoint solution) but replies are being routed through Proofpoint. It requires the occasional tuning to have all those replies not end up blocked, but this might be because of the niche market we are in.
- Reporting some aggregate data to our users (easily generated) helps with security awareness about all the email threats and so helps the business.
We used Halon before, and before that Mailsweeper. I can't really say anything about why Proofpoint Email Protection was selected as I didn't make that choice myself. But, I think it was selected because of previous experience with the product by a former employee at the time.
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