A REAL solution for robust email security
August 09, 2019

A REAL solution for robust email security

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Proofpoint Email Protection

We use Proofpoint Email protection across our entire organization. Its primary use case is to defend against malicious emails including phishing and ransomware, for which it has done an absolutely outstanding job. Phishing was a huge risk and point of concern for our business, and since implementing Proofpoint, it is no longer a primary concern for our security team. The solution is mature, robust, and extremely effective. The reporting is clear and concise, and we provide this to the senior management team so that they can see the evidence of what the solution is protecting us from.
  • Rewriting of links in emails to send users through a proxy: extremely effective at blocking malicious links in emails
  • Attachment sandboxing: attachments are "detonated" in a sandbox and analyzed
  • Anti-Spam: extremely effective spam filtering
  • Maturity: very mature and feature rich solution which can address a variety of needs
  • User interface could be modernized, though it is effective/well organized
  • In some cases, there are small delays in the arrival of emails. Perhaps back-end performance could be upgraded for faster processing by Proofpoint
  • ROI is hard to measure, as it is primarily avoidance of risk but it significantly addresses this.
  • Productivity is improved due to effective anti-spam.
We selected Proofpoint based on a number of factors, including online reviews, pricing, maturity of solution, depth of features, as well as the significantly better understanding the Proofpoint sales team had of our needs. In our assessment, it continually scored well across multiple categories. The sales experience and implementation were very strong.
It is extremely well suited for any organization that is targeted by phishing, ransomware and other attacks via email. Organizations who handle sensitive information such as financial, medical or personal information, in particular, could very much benefit from Proofpoint. It is less appropriate in cases of certain cloud-based email vendors where a competing solution may be involved, for instance, if your organization uses Office365 and also uses the O365 Advanced Threat Prevention Module (which costs extra) then there would be some degree of feature overlap with Proofpoint. Having seen both in action, however, the Proofpoint solution is more robust in my opinion.

Proofpoint Email Protection Feature Ratings

Threat Detection
End-to-End Encryption
Management Tools

Proofpoint Email Protection Support

Excellent responsiveness. Easy to reach, quick to respond and take action. No concerns.
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response