Item: Proofpoint Email Protection
Rating: 8
Author: Verified User

Overall Satisfaction with Proofpoint Email Protection

Use Cases and Deployment Scope

We use Proofpoint Email Protection to protect our emails from malicious content coming into the organization. We also use it for DLP on outgoing emails.

Pros and Cons

Pros

Good email protection and spam filtering
Easy search for identifying emails coming in
DLP protection has customization options to fit business needs

Cons

Until you get to know why sections and config options are in a certain area it seems random and confusing.
It would be better if it interacted with their other products more smoothly.
Customizing the spam filtering can take a little while to dial in.

Return on Investment

Positive Impact: We were able to set external email banners to all emails externally to alert users that it could be dangerous; huge win.
Positive Impact: We are able to rewrite header information so replies to sub domain emails (for DMARC enforcement) can be rewritten to other addresses so the mailbox team doesn't need to make mailboxes for sub domains.
Positive Impact: There are a lot of good customization options to take advantage of for special case scenarios and routing.

I am not sure what else is out there so I can't really speak to how well it stacks up against others. I can say that it seems to be pretty good for us. It's robust and has good customization. It also has other systems within the Proofpoint family that it works with fairly well.

Other Software Used

Proofpoint Targeted Attack Protection for Email, Proofpoint Threat Response Auto-Pull, Proofpoint Email Encryption

Likelihood to Recommend

Well suited:
Proofpoint does a pretty good job at protecting us from spam emails. I was able to block a lot of emails coming from SendGrid by blocking SendGrid emails with a custom spam filter. However, SendGrid has a lot of legit emails too so I was able to create another rule to allow those emails from certain people, then block the rest. That way business need was met but spam emails are blocked.

Less Appropriate
If you are trying to monitor internal to internal emails Proofpoint is probably a little over featured for that.

Proofpoint Email Protection Feature Ratings

Evaluating Proofpoint Email Protection and Competitors

Products Replaced

Not Sure

Key Differentiators

Product Features
Product Usability
Product Reputation
Existing Relationship with the Vendor

The features that Proofpoint Email Protection has are robust and customizable. And they have a good reputation in the space.

Evaluation Lessons Learned

We could have changed but we renewed with them because of the relationship we have with them, the product and services they provide, and the support they have. The support is top notch!

Proofpoint Email Protection Support

Support Rating

The support team is great! They are knowledgeable and assist with small issues or major ones. They have always been kind and try to resolve issues as quick as they can.

Proofpoint Email Protection Customer Support Pros and Cons

Pros	Cons
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support cares about my success Quick Initial Response	None

Bug Resolution

Yes - It was resolved, but they had to wait until the next patch was out. I was about a week long wait for the fix but we had found a work around until it was resolved fully.

Exceptional Examples of Proofpoint Email Protection Support

A time doesn't stand out because their support has always been exceptional. In fact, I can't think of a time when it wasn't.

Comments

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