Thoughts from a guy "in the trenches"
March 30, 2023

Thoughts from a guy "in the trenches"

Eric Farnsworth | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • Inspire Flex

Overall Satisfaction with Quadient Inspire

We use Inspire all day, every day. From basic names and addresses on postcards to complex campaigns with highly customized documents and procedures. The slow speeds of other applications are one problem that Inspire handles very well for us - it's really fast. The ability to connect into a database is another great advantage. A more general response is how robust this platform is. It handles every challenge we throw at it, and we recognize we're only using a small fraction of what the software has to offer.
  • Extensive data manipulation
  • Easy to configure output for multiple devices, both print and electronic)
  • Great logging of processes so you can trouble shoot problems quickly.
  • There are some UI issues we hoped would be resolved in R15 that weren't, it would be great to see those resolved.
  • Seems to struggle to run smoothly on the Mac platforms.
  • We have a "sheet backgrounder" module, would LOVE a sheet foregrounder one. We have work arounds but would love to do that natively.
  • Data manipulation
  • PDF streaming
  • Command Line automation
  • I'm not in the financial loop at all, but I can say that with such a reliable communications platform for our clients, we are able to help them perform well for their customers.
Quadient excels in speed, functionality, robust features offered and more. I haven't experienced anything as complete as Quadient Inspire.

Do you think Quadient Inspire delivers good value for the price?

Yes

Are you happy with Quadient Inspire's feature set?

Yes

Did Quadient Inspire live up to sales and marketing promises?

Yes

Did implementation of Quadient Inspire go as expected?

Yes

Would you buy Quadient Inspire again?

Yes

We do use it for smaller jobs, and it feels a little bit like an overkill, so management asks us if we're using the right tool for the job. It's a valid question.

Quadient Inspire Feature Ratings

Multi-channel customer feedback collection
Not Rated
Product usage analytics
Not Rated
Customer experience dashboard
10
Customer journey mapping
Not Rated
Churn risk scoring
Not Rated
AI-powered recommendations
Not Rated
Website A/B testing
Not Rated