Quadient Inspire Reviews

11 Ratings
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Score 8.9 out of 100

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Anonymous | TrustRadius Reviewer
March 05, 2020

A fantastic product set so deep you'll never find the bottom.

Score 9 out of 10
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Inspire is used to turn large sets of boring data into amazing looking client communications. XML and SQL data go in at one end, its then restructured and manipulated, and then put back together before being integrated into various layout templates.

In the most simple terms, it allows us to present clients' data to them in a way that is professional-looking, informative and user-friendly.
  • Restructures and merges data from multiple sources
  • Produces great looking reports and correspondence
  • automates the process including sending out the door in an audit-able way.
  • It has a really steep learning curve.
  • There is always more to learning and it may take years to find every feature that's useful to you.
  • Its not cheap, but then again, what enterprise software is?
We use it for producing all forms of reports and correspondence going out of the business. This ranges from simple letters to complex reports.

Our most complex process takes in 20,000+ line XML's and data from multiple SQL servers and CSV's and merges them into 100+ page reports featuring custom explanations, graphs, tables and graphics.
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Anonymous | TrustRadius Reviewer
December 18, 2019

Inspire - Brief Overview

Score 10 out of 10
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Quadient Inspire is being used as the sole document production engine for the company I work at, where we act as a print and mail service provider for local credit unions and businesses.

This software allows us to take in data from a variety of input formats and process it to create visually appealing documents that fit our clients needs.
  • Intuitive User Interface
  • Excellent Customer Service
  • Flexible Product Implementation
  • Better End-to-End Business Intelligence
  • Improved Developer API's & Documentation
Quadient is really the best tool for the job when your business depends on high volume document production with support for extensive customization and automation. Nearly any job can be performed using Quadient Inspire, however with this complexity comes a high technical barrier of entry for small-business operations. Without needing multiple features offered by Inspire Quadient, it may be wise to look at more focused solutions to your needs.
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Anonymous | TrustRadius Reviewer
September 12, 2019

Happy camper

Score 10 out of 10
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Quadient is being used to replace old legacy systems. It will save us time and money. So far it has been a great group to work with, and we look forward to enhancing our inspire operations to continue to increase our business and to eliminate issues with old technology in our area.
  • Ease of use.
  • Support.
  • Customization.
  • Price.
  • There's no free use app.
Quadient is great for policy printing.
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Tomaž Juvančič | TrustRadius Reviewer
May 02, 2019

A powerful large scale CCM solution. Truly without limitations!

Score 10 out of 10
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Verified User
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I consult other Quadient users in the region. I help them with creating workflows, from basic to advanced. My customers use Quadient Inspire Designer on a daily basis. They come from various industries—print shop providers, telecommunication, insurance, and banking. The main usage is data transformation and document creation.
  • Able to import any possible input—text and CSV files, XML, databases and anything else.
  • Very quick creation of workflows. Any imaginable output can be created in a short time period.
  • Easy to use modules can get you started very quickly, but advanced scripting features provide a tool which can handle any possible task.
  • It is a bit harder to start on your own without a week of guided training (or at least not recommended).
It is perfect for any large-scale variable document composition. Workflows and templates for Invoices, reminders, contracts, and many more can be created in a matter of hours. The performance is awesome! Creating millions of pages in a matter of hours. The handling of the output is exceptional—grouping, merging, splitting, you name it. It is particularly well suited for large-scale migrations. I have personally managed many migrations, reducing the number of templates by as much as 80%.
  • Online training
  • In-person training
  • Self-taught
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Elvis Wouashe | TrustRadius Reviewer
March 21, 2019

Quadient Inspire review

Score 10 out of 10
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It's being used to process raw data files for the printer. It can sometimes be used as a designing tool to design gift vouchers. This software can also be used to produce thousands of personalized letters within seconds. For those who have advanced industrial printers, this is a very useful tool as it can also do tray switching.
  • Quadient Inspire is at the top when it comes to production process automation. This is one of the key strengths of Quadient as many companies are working towards embracing technology and getting things that are manually processed automated.
  • Quadient is very reliable. For instance, Inspire Designer will hardly or never crash while in use.
  • Most of Quadient products are very user-friendly.
  • I would love to see a limited free trial version so people can discover how amazing Quadient Inspire is.
  • I would love to see a mobile version of Inspire Designer.
  • I would also love to see more video tutorials of how to use Inspire Designer.
My employer wanted me to get into the Inspire Designer Advanced course, which takes 5 days. I had never used Inspire Designer before so I was somewhat skeptical on if that is the right move for me considering the cost. My manager then got in touch with one of the many specialists at Quadient. They gave us a fantastic option which not only saved us more than 5000 quid but also gave me the flexibility I needed to complete the course. So my manager was advised by Quadient to first enroll me for an online certification which is valid for 12 months. With this, I can study at my own pace, and I can also go in for any certification of my choice.
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Anonymous | TrustRadius Reviewer
February 20, 2019

Revolution in power and options for our clients

Score 8 out of 10
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Our IT department uses Quadient Inspire to create mail merges of various degrees of complexity and formats for advertising and marketing campaigns. This may include transactional processes such as invoices, statements, demands etc. It has enabled us to broaden the scope of what we do, from using client supplied databases to capturing information directly from pre-printed PDFs. The flexibility of this tool enables us to meet most of the demands of our customers in ways that would have been much more problematic in the past.
  • I am impressed with the way that documents can be inserted as images or natively to create the greatest flexibility of production from final file sizes and formats to amending content via personalisation with the minimum of difficulty.
  • The intuitive drag and drop facility in the workflows makes even complex processes easy to work with.
  • Modules are capable of great adaptability and precision from inserting crop marks, imposing multiple copies onto single sheets, capturing data from input documents etc that make otherwise serious problems practical to solve.
  • Scripting is quite daunting to the uninitiated and more help would be appreciated.
  • Transactional mail is quite complex to put together but that is to be expected from its very nature. Although we did receive some additional basic training on this, it still remains a little unclear.
  • Some of the error messages received during processing could be more specific so that the user can diagnose more effectively the issue at hand.
Inspire Designer is supremely well adapted to preparing new workflows from scratch for basic mail merging solutions. In some cases, the final output can be created in just a few minutes. But if the requirement is more complex such as using variable document artwork or conditional data it can be used in an effective straightforward way. It is well suited to so much of what our customers ask of us, even if they want things that at first seem unusual. For repeat work, templates can be set up that speed processing up immeasurably when compared with previous methods.

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David Adams | TrustRadius Reviewer
November 01, 2018

Quadient - Inspiring the world of composition

Score 10 out of 10
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Quadient Inspire is being used solely within the IT department. Inspire Designer is used by our organisation to compose complex cost-effective documents for printing and mailing. It addresses the problems that other software causes such as faster processing times, user-friendly scripting, high-quality output features and many more.
  • Totally user-friendly. All GUI interface allows you to see all the changes that you are implementing, also the scripting wizard allows even the most basic programmer to produce complex documents.
  • Superior processing times. Compared with others I have used on the market this is by far one of the fastest composition tools on the market.
  • The additional (included) university program allows users from across the globe ask questions if needed to the group which includes Quadient professionals so if the general public cannot help you, a professional will. Always in a timely fashion also which helps with tackling issues with tight turnarounds.
  • Native imports and text in rec features allow you to work and manage other types of work supplied by customers.
  • Satori functions allow you to complete the job solely within Quadient Inspire. From processing to mailsort to creation. This allows the user to automate regular jobs and free up resources for other work.
  • Usually quick to de-bug/resolve any issues, currently having a problem saving production profiles. Its more of a little annoyance than a problem and its not a time consuming fix. Maybe I'm just being lazy..
  • No more issues that I have currently come across that haven't already been resolved.
  • Mailing companies
  • Banks/Building Societies
  • Energy Companies
  • Large Multinational businesses
  • Any Company that mails out vast amounts of documents and wants the capability to store them for inbound calls.
Not Suited:
  • Small businesses that handle small amounts of invoicing etc that can be handled in-house.
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Bob Karpel | TrustRadius Reviewer
November 26, 2018

Quadient Inspire: One solution to rule them all

Score 10 out of 10
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I have been using Quadient Inspire on a daily basis (for many years) for data manipulation and document composition. So far it has been able to handle every scenario, no matter how complex, and yet is quick and easy enough to also use for simple assignments. This versatility makes Inspire Designer a true 'one size fits all' solution.
  • The ability to set up complex universal templates to handle frequently repeated tasks is a real time saver.
  • Reading in data files and performing many layers of computations and formatting in a single pass helps to minimize touch points, which in turn minimizes human error.
  • Is there a useful output format that is not supported? I haven't come across a need yet that cannot be met.
  • One shortcoming would have to be in the documentation, which is impressive, yet... since the scripting language used is proprietary, a more concise and comprehensive explanation of all the available commands (including syntax and examples) would be helpful.
From multiple data inputs to multiple data and / or document outputs, no matter how many steps are required in between, Inspire Designer has been up to the task. The learning curve is not difficult, and yet, the learning never ends. I am constantly finding new ways to utilize this set of tools to accomplish tasks that previously were handled with other tools.
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David Nixon | TrustRadius Reviewer
November 01, 2018

To be the best, go with the best organisations

Score 10 out of 10
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Quadient Inspire was chosen as an enterprise solution that would replace 8-9 legacy platforms and provide a single 'best of breed' Customer Communications Management platform.

Within New Zealand Post Quadient Inspire is only used by the Customer Communications Management department, which offers solutions outside of the core business solution of postal network and courier services.

The business problems it addresses include, reduction of legacy platforms and cost, offering customers industry leading solutions and the ability to offer new solutions in the digital channel.
  • Single toolset - ability to do both data and layout within a single platform allows developers to be cross-skilled and enhance the end-to-end processes.
  • Flexibility of composition - content can be configured to be re-used for correct channel output rather than duplicating content that creates overhead for future changes.
  • Roadmap - Quadient's ability to continually have an eye on the future and setting new standards is a high benefit over other products
  • Licensing for Quadient Inspire can be a little bit frustrating, how and where you can connect and use Inspire can be restrictive.
  • Almost too flexible - the ability to do things in multiple different ways allows for developers to 'replicate' practices from legacy platforms and therefore introduce complexity that is hard to maintain.
  • Given the market in New Zealand being smaller it can be difficult to get the appropriate support for the product.
Quadient Inspire is a great tool for organisations that are focused on establishing and maintaining a platform that will allow them to evolve through Customer Communications, Customer Experience and Digital Experience Management. As it allows for solutions to be put in place that are flexible yet robust for long-term solutions and offers the ability to provide highly relevant and timely customer interactions.

If your business is looking for a simple get-it-to-the-customer solution Inspire is likely not the right toolset for you.
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Anonymous | TrustRadius Reviewer
November 06, 2018

Quadient Inspire is very Inspiring!

Score 10 out of 10
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We use Quadient Inspire in the 'IT' department. We use it to create complex mail merges, statements/invoices and other types of personalised mailpieces. It is only used in the IT department as they create everything that gets mailed. It has helped with many business problems, for example a customer sends us a pre merged PDF which they would like mailsorted. Through Inspire we are able to extract the address data from the PDFs using TextinRect which gives us a data file to work with.
  • It keeps the graphic quality and colors of the supplied PDFs. Other software we have used to personalise PDFs has reduced the DPI and even changed the colors. Inspire is great at keeping everything as it should be.
  • The imposition tools within Inspire give a vast range of getting the most out of your printers for the least cost. You can easily arrange documents 2 up or 4 up on SRA3 sheets for printing, cutting and stacking.
  • The TextinRect tool is extremely useful for pulling information off a Digital Document allowing you to manipulate it in many ways.
  • The little know MinMax Generator module is useful for seeing if all your text fits within a flow, if not the 'First Fitting Auto' feature enables you to shrink text automatically if it doesn't quite fit.
  • I'd like to see more help in the way of scripting. The language is unique to Quadient Inspire so it can be a bit daunting, even coming from a programming background, to know the correct syntax.
  • The ability to use TextinRect with UNC paths as we have multiple licences for production so we can run more than one 'Production' at a time but this doesn't seem to work on the server with UNC paths.
  • I find inserting tables somewhat troublesome, I've also found that if you copy a table and paste it to another page in your layout module, although it makes a new table in the Table tab, if you change the contents of your new table, it also changes the contents of the table you copied.
It is well suited for any mail merge you need to do. It is a one stop shop and it does more than you could imagine. You can have multiple data files and multiple artworks/documents. Inspire enables you to source your data, mailsort it and then pull the correct artwork through using conditions for the correct data record, this enables you to do complex mailmerges where before, say in MS Word, you'd have to do everything separately.
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About Quadient Inspire

Quadient Inspire, formerly GMC Inspire, is an enterprise communication platform enabling large enterprises to consistently deliver relevant personalized messages, at the right time through the preferred channel.

Quadient Inspire is a complete platform to plan, design, validate and produce especially written communication optimized for all scenarios. It contains extensive features for ETL, integration and deployment.

Quadient Inspire Features

Has featureRapid Design tool for HTML5 and Documents
Has featureBusiness User Interface for Template Content Management and Forms Filling
Has featureAll communication components are re-usable accross all channels

Quadient Inspire Screenshots

Quadient Inspire Integrations

SAP, Guidewire, Finnova, WebSphere, WebLogic

Quadient Inspire Competitors


  • Has featureFree Trial Available?Yes
  • Does not have featureFree or Freemium Version Available?No
  • Has featurePremium Consulting/Integration Services Available?Yes
  • Entry-level set up fee?Optional

The solution is highly modular. Pricing may differ a lot depending on usage and configuration.

Quadient Inspire Technical Details

Deployment Types:On-premise, SaaS
Operating Systems: Windows, Linux, Mac
Mobile Application:No
Supported Countries:All
Supported Languages: All