My great experience
March 16, 2018
My great experience
Score 10 out of 10
Vetted Review
Verified User
Modules Used
- Qualtrics 360
Overall Satisfaction with Qualtrics
I am actually using Qualtrics to complete my dissertation. Most everything is intuitive, plenty of video training in advance of building your project. I have needed to call Tech support only a few times but have gotten exceptional support each time. I feel like I have just had a conversation with a good friend and always get my issue fixed or a explanation of what is possible. . . . Job well done Qualtrics!!!
- They go the extra mile. At the beginning of my project they walked me through the set up and then put together a series of five training videos to help me through and emailed them to me. I really felt this was the extra mile to help me. . . I felt they cared about my project and my success.
- There is only one issue that I have had, I really feel I should always have the option to extend my survey time and turns out in my case I did not. No worries they did provide a work around if needed. Again they care about my success.