Qualtrics still the best.
March 16, 2018

Qualtrics still the best.

Billy Lu | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • Research Suite
  • Target Audience

Overall Satisfaction with Qualtrics

The research department currently uses Qualtrics for surveys. It provides best in class survey research tools.

Pros

  • Best in class survey questionnaire design
  • Most available survey question types
  • Awesome product support

Cons

  • Online support material could be better organized. Due to the amount of different products, online support can get very confusing.
  • Qualtrics has solved some our business questions and affect customer experience.
Qualtrics is slightly better than SurveyGizmo in functionality and capabilities. SG has really closed the gap in past years.
Qualtrics has a tool/solution for everything and they are always innovating/improving. Only problem is the cost.

Comments

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