Overall Satisfaction with Qualtrics
The research department currently uses Qualtrics for surveys. It provides best in class survey research tools.
- Best in class survey questionnaire design
- Most available survey question types
- Awesome product support
- Online support material could be better organized. Due to the amount of different products, online support can get very confusing.
- Qualtrics has solved some our business questions and affect customer experience.
Qualtrics is slightly better than SurveyGizmo in functionality and capabilities. SG has really closed the gap in past years.