First Time Experience Positive

My university has contracted with Qualtrics for surveys. It is used across the campus. I use it for various surveys regarding services, students' opinions, feedback, suggestions and other data. Previously my subordinates have developed the surveys for me. However, both have moved on to other positions in the university and my current staff have never used it (and neither had I until yesterday). I had used a competitor's survey software for years so the learning curve was not steep. I called technical support twice when I could not accomplish particular tasks. Both times the techs were friendly, patient and guided me through the steps required. Overall it was a good experience.