Qualtrics: Flexible but flawed
Anonymous | TrustRadius Reviewer
January 26, 2019

Qualtrics: Flexible but flawed

Score 8 out of 10
Vetted Review
Verified User
Review Source

Modules Used

  • Research Suite

Overall Satisfaction with Qualtrics

We are using this tool within one department to serve the needs of the entire organization. It provides insight on customer experience, training evaluations, and health outcomes.
  • Flexible. Software is able to do lots of things ... but you have to trick it a lot of the time.
  • Powerful. Software is able to integrate with other tools well.
  • Product isn't always stable. Lots of spinning wheels. Slow at deleting data and downloading raw data. There are major areas of improvement in functionality, like data reports.
  • Non-intuitive. I feel great about Qualtrics now that I've been working with it for two years, but it was a steep learning curve for a lot of features.
  • Easy to make big mistakes. I deleted a group once and it caused chaos on my team for three days while reps figured out whether they could reinstate it.
  • Allows us to run research projects and trainings with a greater reach to customers
  • Customer Surveys
  • Research Studies
Great for: organizations that create a lot of different types of surveys and want a flexible tool to do so.
Not great for: Non-tech-savvy users.

Qualtrics Feature Ratings

Survey templates
7
Themes
6
Custom logo/branding
6
Changes to live survey
7
Question design help
Not Rated
Multiple question types
10
Survey logic flexibility
10
Response tracking
7
Data export
6
Standard reports
4
Custom reports
4
Analytics
Not Rated
Vendor-offered crowdsourcing
Not Rated
Respondent restrictions
Not Rated
Access controls
7
Compliance
9