Use Qualtrics
December 22, 2018
Use Qualtrics
Score 10 out of 10
Vetted Review
Verified User
Modules Used
- Research Suite
Overall Satisfaction with Qualtrics
We use Qualtrics to survey our riders and employees. It helps us keep all survey contacts in one place and manage the panel.
- Survey interface is neat and Qualtrics allows complex survey designing.
- There is always a way, if not straightforward, then a roundabout way of getting things done in Qualtrics. That's what I really like about this interface.
- Their Customer service is great. One of the best and something to learn from. They tend to change the Account Manager every year, but I've only had good experiences with each one of them. They are very knowledgeable, experienced, and friendly.
- Need a select-one-answer-per-column question type. There's a roundabout way to do this, but if we implement the roundabout, we cannot make this question a "required" response
- There should be a way to copy formats (colors, fonts, etc.) from Word. Currently, copying these from Word can cause the survey look and feel to go completely haywire
- We do more complex surveys nowadays that look great and are easier for the respondents. That has improved our response rate