Best Tool for Subscription-based Business Model
June 07, 2021
Best Tool for Subscription-based Business Model
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Recurly
We use Recurly primarily for B2B billing functions (recurring and one-time.) It is being used by our accounting, customer service, and sales teams. A few years ago, I recommended Recurly to a fashion subscription company and they use it for their direct-to-consumer business. We like to use it because it has a great API and documentation plus the added flexibility to accommodate different customers on different billing set up. It is easy to use across all departments and compliant with PCI-DSS standards.
- It handles 1:1 and 1:many accounts to subscription set up.
- It has a good billing customization option (cadence, pricing, etc.)
- Can easily set up a customer account and invoice - billing link can be generated so no need to take credit card info over chat, phone, or email.
- Great and responsive customer support.
- Supports multi-language.
- It would be great to have an ability to edit the pricing, charge description, quantity after the invoice has been created. For now, you can only edit the bill-to address.
- It would be great if it has an option not to timeout on a set amount of time. It could be pretty annoying to be asked to login and input 2-step code (if enabled) from time to time.
- When issuing refunds, it would be nice if it wouldn't create another invoice...just update the existing one.
- Recurring billing
- Invoicing
- Works with our existing tools (through Recurly API)
- We removed the manual billing part - less human error and more recognized revenue.
- Allows us to have a less painful process of obtaining customer credit card info via phone. We just send the link and they put their details in - builds more trust and confidence.
- Allows us to keep more customers who requests non-traditional set up (wants to be billed every other month, wants to prepay for a year, etc.).
- Stripe and Magento Open Source
We did try to custom build a recurring option in these tools that we've tried, but Recurly offers a different level of support on our ever growing customers who either fit into our normal subscription business/billing model and those who do not. It allows us to see what's going on in our side of the business without digging through a lot of codes and reports.
Do you think Recurly delivers good value for the price?
Yes
Are you happy with Recurly's feature set?
Yes
Did Recurly live up to sales and marketing promises?
Yes
Did implementation of Recurly go as expected?
Yes
Would you buy Recurly again?
Yes