My first Red Hat OpenShift review
Updated June 05, 2024

My first Red Hat OpenShift review

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Red Hat OpenShift Platform Plus (self-managed)

Modules Used

  • OpenShift Data Foundation

Overall Satisfaction with Red Hat OpenShift

We put Red Hat OpenShift in a box and make on Prem hci appliance. Primary use case of this appliance is to help customer hide the complexity of openshift deployment in terms of networking, bare metal provisioning etc. Also we provide single source of support for all hardware and software pieces , so customer does not need to go to different vendors.

Pros

  • Monitoring
  • Container management
  • Storage attach
  • Multi cluster management

Cons

  • Vm migration
  • Performance monitoring
  • Better development productivity
Devops environment is using Red Hat OpenShift cluster on multiple nodes, this allows us to create openshift clusters on demand , where most of the applications can be tested, deployed, before moving to production. This on demand approach has allowed us to efficiently use the available hardware and get most out of it.
No degradation of performance observed while running on Red Hat OpenShift vs running in vm. We use a filesystem that was tuned and designed for high performance application with large scale , surprisingly no performance degradation was seen while running this application on Red Hat OpenShift, scalability is also reasonably good. Though we are yet to test it on full scale environment surprising

Do you think Red Hat OpenShift delivers good value for the price?

Yes

Are you happy with Red Hat OpenShift's feature set?

Yes

Did Red Hat OpenShift live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Red Hat OpenShift go as expected?

Yes

Would you buy Red Hat OpenShift again?

Yes

Good support for the product, ease of use , good design for the product, simple, multiple platforms support with most of public clouds and on Prem platform. Supports single node deployment for quick start and poc. People can try stuff and then if like it move to full scale openshift cluster.

Red Hat OpenShift Feature Ratings

Scalability
8
Platform access control
6
Development environment creation
7
Development environment replication
8
Issue monitoring and notification
9
Issue recovery
7
Upgrades and platform fixes
8

Using Red Hat OpenShift

400 - People in my org who are using openshift are belonging to Product development, product management, product support, sales, marketing. They are looking at ways to easily package and market openshift for various enterprise class container workload at the same time providing data services such as backup restore, disaster recovery, data cataloging etc.
7 - Person should have good kubernetes concepts such as pods, CRs, operators, go lang, ansible. Person should have skills to collect and scan thru the openshift logs to understand where problem may happen and provide some guidance around it. Networking is another area, person should have some good knowledge, so any issue happening on this side can be debugged better way.
  • Ease of deployment
  • Providing AI use case
  • Providing data acceleration use case
  • Back and Restore
  • Disaster recovery
  • Putting openshift in a box
  • Providing AI services to end user
  • VM workload hosting
  • Multi cluster provisioning and management
This is the current strategy for the company, most of the products in the organisation are aligning to Openshift and various use cases it support. Also lot of applications are being developed for AI use case, openshift.AI provides opportunity to host and leverage the AI capabilities for these applications.

Evaluating Red Hat OpenShift and Competitors

  • Cloud Solutions
As the organisations are moving towards their journey to cloud, app moderanisation becomes to key, Openshift provides a very seamless way to deploy and manage the container application with a reliable enterprise class support system. ALso openshift is available for on-prem apart from cloud platforms, this also provides an opportunity for customers to have hybrid cloud strategy
THere is no other product we evaluadated other than openshift for journey to modernize the application, so nothing is going to change in terms of evaluation and selection process, our main intention is to have easy way to deploy openshift and provide single source of support, we can seamlessly do that with openshift.

Red Hat OpenShift Implementation

Red Hat OpenShift Training

  • Online Training
  • In-Person Training
I was not involved in the in person training, so i
can not answer this question, but the team in my org worked directly
with Openshift and able to get the in person training done easily, i did not
hear problem or complain in this space, so i hope things happen
seamlessly without any issue.
We went thru the training material on RH webesite, i think its very descriptive and the handson lab sesssions are very useful. It would be good to create more short duration videos covering one single aspect of openshift, this wll keep the interest and also it breaks down the complexity to reasonable chunks.

Configuring Red Hat OpenShift

Redhat openshift provides lot of knobs and configuration parameters to suite the need of a certain use case. Sometimes it becomes bit too complex, may be there should be some profile setting in terms of scalability, like for 1000 application deployment, choose this profile, vs for small scale deployment, use this profile.
Networking and bare metal deployment should certainly have some best practices for customers to use, as those areas could be very complex and cumbersome. Also some debugging best practices should be created for some commonly knowns issues. Performance enginnering could be another aspect to have some best practices to use for.
No - we have not done any customization to the interface
No - we have not done any custom code
No, there is no customer configuration done for the openshift, though openshift provides extensive platform and configuration parameters to provide customization. But the current configuration and interface was working for us, so we don't need to do any customization in this space. Its easy enough though to do customization with openshift.

Red Hat OpenShift Support

We have a formal TAM assigned for Openshift support, which we leverage for product development as well as for our customer related issues. The support is very quick and timely, however multiple times, they need to go back to engineering team and get the answers. It would have been better to have some more deeper SMEs as part of TAMs.
ProsCons
Problems get solved
Less knowledgeable
Escalation required
Need to explain problems multiple times
Yes, we have premium support. as we work on developing our product based on openshift, at the same time we need help with openshift issues at customer site. So we need a very timely manner response for such issues. Also at times, we need to discuss with RH engineering team on some code development cases, so we need support to bring in right SMEs for such discussion
During customer support situation couple of months back, Redhat TAM not only worked with us tirelessly but also joined multiple customer calls with us. They have to do multiple times data collection and work back and forth with in their engineering team and with us to get to the root cause, it was time consuming process, but the person provided exceptional support to get it done.

Using Red Hat OpenShift

Openshift is designed fairly intuitive way, so its not overly complex to use, however the initial deployment could be challening for bare metal deployments, where customer have to provision and bring in their nodes , work on networking side, which could be at times error prone and can lead to some misconfiguration.
ProsCons
Like to use
Easy to use
Technical support not required
Well integrated
Quick to learn
Feel confident using
None
  • Application deployment
  • Network setup

Red Hat OpenShift Reliability

This is a great platform to deployment container applications designed for multiple use cases. Its reasonably scalable platform, that can host multiple instances of applications, which can seamlessly handle the node and pod failure, if they are configured properly. There should be some scalability best practices guide would be very useful
Redhat openshift is generally reliable and available platform, it ensures high availability for most the situations. in fact the product where we put openshift in a box, we ensure that the availability is also happening at node and network level and also at storage level, so some of the factors that are outside of Openshift realm are also working in HA manner.

Integrating Red Hat OpenShift

  • Storage integration
  • data services
Its about adding new storage option other than ODF .. it was reasonably easy
  • Storage interfaces
  • data services
  • Single Signon
Mostly storage options for Openshfit. While openshift provides a default filesystem, but sometiems there is a need to do high speed file system for AI use cases, that requires interfacing with new storage provider, this was done in my product, it was fairly easy, we also customized user interfact to reflect more info of this storage option,
Nothing major . I think Redhat openshift does provide lot of interfaces to integrate new feature/function or product interfaces to easily integrate. They should continue to expand the same and produce more documentation and videos/blog to integration samples to integrate new applications and systems to Redhat openshift in seamless manner.

Relationship with Red Hat

i was not directly involved in the negotiation process, so i can not confidently asnwer this ,but the vendor could work with RH during sales process to obtain the license, i have not heard major complain in this space, RH is generally available to provide any help during the sales process.
Its reasonably easy for vendors to work with after the sales, as Redhat is generally available to help answer any question or comment received from the customer . As mentioend earlier i was not directly involved in this process, so can not answer it confidently, but did not hear any specific complain.
As mentioned earlier, i was not directly involved in this process, so could not answer it confidently, but it was fairly easy process to work with RH . Vendor was working with Redhat and did not make any complain, so i thought everything went smoothly and we are able to get the good deal with the vendor.
I was not involved in the pricing and contract terms negotiation, so i can not answer this question, but the team in my org worked directly with Openshift and able to get the negotiation done easily, i did not hear problem or complain in this space, so i hope things happen seamlessly without any issue.
I will not have any tips, as I was not involved in the pricing and contract terms negotiation, so i
can not answer this question, but the team in my org worked directly
with Openshift and able to get the negotiation done easily, i did not
hear problem or complain in this space, so i hope things happen
seamlessly without any issue.

Upgrading Red Hat OpenShift

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