RLMS brings consistency and confidence to Behavioral Health Workforce.
Updated April 12, 2018

RLMS brings consistency and confidence to Behavioral Health Workforce.

Tami Lewis-Ahrendt, PHR, SHRM-PC | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Relias Learning Management System

CenterPointe utilizes Relias Learning Management System (RLMS) across our entire agency. We rely on it to meet compliance standards, accreditation standards, as an employee development and engagement tool, and to provide onboarding support for new hires.

Pros

  • It is simple to administer. You don't have to be a programmer to add course content, set-up users, add live events, etc.
  • Robust array of courses from industry specific to general growth & development.
  • RLMS can be accessed from anywhere you have an internet connection, including a mobile device
  • RLMS uses SMEs that are up to date and understand the complexity of the materials presented, but create courses and content that is end-user-friendly.

Cons

  • I really have no feedback for this area. I've not run into anything that is difficult or should be done differently.
  • We have seen an ROI in reduction of resources needed to train materials in a classroom environment. It's allowed us to roll out consistent training and competency based learning to our entire workforce.
  • No negative impact. It's affordable and easy to implement.
  • We saw a significant reduction in client elopment from residential programs in our industry after implementing a new hire curriculum that included job specific learning courses. The staff were better prepared to handle issues and understood the expectation, as it was consistently trained across the board.
RLMS is well suited for agencies of any size, who have to demonstrate competence to funders, accrediting bodies, or other compliance related entities. It is an exceptional platform for HR departments to use in corrective action plans and providing additional education in areas where employees may be found to have deficiencies. It's an easy to use product and can be utilized as a basic onboarding tool to an advanced career development module.

Using Relias Learning Management System

200 - Executive, Nursing, Administrative, Direct Care, Clinical Services, Social Worker, Maintenance, Food Service
2 - Human Resources - intermediate computer knowledge, course development, trouble shooting, problem solving
Chief Operating Officer - intermediate computer knowledge, course development, trouble shooting, problem solving
  • Onboarding
  • Professional Development
  • Meeting Accreditation requirements
  • Skill enhancement, development and proficiency
  • Demonstrate competence
  • Live event course tracking
  • CEU compliance tracking
  • Onboarding activities
  • Career Path development and assessment
  • Continue to build on career path development and assessment for readiness
Relias is easy to administer and use. The value is great in terms of ROI.

Evaluating RLMS and Competitors

Yes - Replaced Essential Learning as well as an LMS provided by our insurance company.
  • Price
  • Product Features
  • Product Usability
The usability was the primary factor for the purchase and ongoing use of this product. We purchased the RLMS years ago when we had a much smaller staff and only one person internally to administer and maintain the RLMS. We continue to use one person to administer the RLMS for over 200 employees.
I don't think we would

RLMS Implementation

It was very easy to implement. It's cloud based, so the most difficult part was getting users loaded.
  • Implemented in-house
Change management was a big part of the implementation and was well-handled - Communication with end users and supervisors was critical. Helping them think about training in a new way and helping them change their orientation.
  • Course selection -the library is vast, so choosing the appropriate courses was a challenge

RLMS Support

RLMS customer service and support are exemplary.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
We were having difficulty recently, setting up a 2 part course, where one part was online and the other was a skills assessment done live. One call was all it took to resolve this situation, and we have learned how to handle it going forward. RLMS empowers it's users to be able to support and create within the environment without much support. The autonomy and flexibility is a huge benefit to end users.

Using RLMS

It's super easy to use.
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • User enrollment
  • Course and curriculum assignment
  • Course navigation
  • Without some training, course development can be difficult.
Yes - Most courses work very well in the mobile environment.

Comments

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