RDM - My Toolbox!
November 22, 2017

RDM - My Toolbox!

Frank McCourry | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Remote Desktop Manager

We use RDM for the management of our own and certain customer systems. We began using it as a central tool repository, which allowed us to consolidate connections, sessions and information about these systems in a single location. It has since evolved into a management system where we log activity, document and perform maintenance on all of our own and customer systems. It has been a real time saver, allowing us to focus on more critical tasks and preventing redundant work.
  • Documentation and logging of systems activity.
  • Allow multiple sessions/connections an many different platforms. SSH, FTP, TeamViewer, RDP, VNC just to mention a few. You can even combine sessions with VPN's for secure activity.
  • Controlling user access to systems.
  • I would like to see a consolidated dashboard/report/logs on all system activity.
  • Real Time data collection on systems for CPU Memory and Hard Drive usage.
  • Mobile Password Management.
  • By consolidating connections and centralizing documentation, we spend less time performing redundant tasks.
For me there is no alternative.
Well suited for managing more than a couple of servers/workstations where multiple admins are needed. It is great for creating shared resources and allowing team members limited or full access. Highly recommended for logging and documentation of your networks. Ability to use power-shell scripting is a huge plus!

Falls short on real-time reporting of resources. Albeit this can be manually updated, automation is the key.

Remote Desktop Manager Feature Ratings

Screen sharing
7
File transfer
7
Secure remote access with Smart Card authentication
9
Over-the-Internet remote session
9
Initiate remote control from mobile
9
Remote management of servers & workstations
9
Remote Active Directory® management
9
Centralized management dashboard
10
Session record
10
Annotations
10
Monitoring and Alerts
4
Multi-platform remote control
10