Love Reputation.com!
November 10, 2021

Love Reputation.com!

Sara Schleske | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Reputation

We utilize Reputation.com across the whole organization. We use it for review notifications, as well as help responding to our reviews; both positive and negative. Reputation helps us stay on top of our reviews and respond within the first 24 hours of the reviews. Reputaion.com customer service is great and they are always helpful and efficient.
  • review notifications
  • review responses
  • quick turnaround
  • great customer service
  • better responses that are more unique
  • would love to be notified as soon as the review comes in also
  • publish our responses for us
  • review notifications
  • review responses
  • getting reviewers to the right contacts
  • only positive impact showing we respond to our customers reviews
  • responding to negative reviews helps us greatly
  • good return on investment
Reputation.com is better in my opinion as they have been in business longer and get it right everytime for us. Reputation.com make it easy for our employees to recieve review alerts and respond in a timely manner quick and efficiently. Reputaion.com's cutsomer service is great and any request we make is handled right away for us.

Do you think Reputation.com delivers good value for the price?

Yes

Are you happy with Reputation.com's feature set?

Yes

Did Reputation.com live up to sales and marketing promises?

Yes

Did implementation of Reputation.com go as expected?

Yes

Would you buy Reputation.com again?

Yes

Reputation.com is great at alerting pur company about new revies that have come in and give us suggested responses which make it easier on us and our time. The only time where it may not be appropriate is when a customer leaves a review with a specific situation that may have occured, where a general response answer may upset the reviewer even more, but as long as we ask to respond ourselves, it usually works out perfectly.

Reputation.com Feature Ratings