Item: ReputationStacker
Rating: 10
Author: Brooke Allison

Overall Satisfaction with ReputationStacker

Use Cases and Deployment Scope

We use ReputationStacker across all of our tutoring locations to automate review requests after enrollment and progress meetings. It solves the problem of inconsistent follow-up and low review volume. I oversee it at the marketing level, and each center benefits from stronger ratings and better local visibility. I love that I can get a big picture of our online reputation for all our locations, and then also click into each location and get a specific view of their review situation.

Pros and Cons

Pros

Review collection
Responding to reviews
Analyzing review and customer feedback for sentiment and themes

Return on Investment

It pays for itself easily

Usability

It is intuitive and easy to set up and use.

Key Insights

Do you think ReputationStacker delivers good value for the price?

Yes

Are you happy with ReputationStacker's feature set?

Yes

Did ReputationStacker live up to sales and marketing promises?

Yes

Did implementation of ReputationStacker go as expected?

Yes

Would you buy ReputationStacker again?

Yes

Likelihood to Recommend

ReputationStacker is perfect for getting reviews after positive milestones like student progress reports or successful test results. Parents are happy and more likely to leave a review. It is also great for getting client feedback. It helps us see where we can make improvements in the client experience. It may be less well suited for very small businesses that do not have a steady flow of customer interactions. For multi-location businesses like ours it works great.

Comments

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Great online reputation management software