Streamlined Communication and Higher Conversions with Respond.io
October 28, 2025

Streamlined Communication and Higher Conversions with Respond.io

Waleed Taleb | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Respond.io

We started using Respond.io three years ago, and we’re fully satisfied with the service. We use it as an omnichannel platform to manage Instagram, TikTok, Facebook, and WhatsApp messages in one inbox. I like that it connects directly to our CRM without needing any third-party tools.

Pros

  • Omnichannel
  • Tiktok support
  • Managing users

Cons

  • Faster support
  • Normal WhatsApp
  • Schedule massages
  • Reduced response time by over 40%, improving lead conversion and patient satisfaction.
  • Saved about 15 hours per week through CRM integration and automated data entry.
  • Increased booking rate by roughly 10%, making the platform highly cost-effective.
Our team didn't need much training to start using it.

Do you think Respond.io delivers good value for the price?

Yes

Are you happy with Respond.io's feature set?

Yes

Did Respond.io live up to sales and marketing promises?

Yes

Did implementation of Respond.io go as expected?

Yes

Would you buy Respond.io again?

Yes

Managing all patient inquiries from Instagram, Facebook, and WhatsApp in one inbox. This saves time and ensures no message is missed. Assigning chats to the right salesperson or department, which keeps communication organized. Tracking message history when a patient contacts us through different channels. The system shows all previous conversations under one profile. Integrating with our CRM so all leads and communication logs are automatically recorded. Handling large message volumes, especially during campaigns or promotions, without losing control.

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