SAP Support for less
December 12, 2022

SAP Support for less

Eric Sherman | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Rimini Street

Pros

  • Offer solutions with options
  • Communicate well
  • Listen to our requirements

Cons

  • We only use a small portion of the Rimini services portfolio. Getting the word out of all the various services they provide with customer recommendations may have been helpful.
As far as taking over our 'SAP' support, ie. We no longer pay SAP for support and instead pay Rimini Street., this has been a great decision! It saved our company 50% in costs for an older system we have no intent on ever upgrading due to economics. It was almost too good to believe. If we were planning major upgrades to our SAP ERP and/or large enhancements, then this may not be the best route. But, as a stable environment, transitioning to Rimini Street was smart. I now realize they are well-suited and capable of handling our entire SAP support team...Functional & Basis in addition to 'SAP' support.

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