Overall Satisfaction with Rimini Street
- Customer support / Help desk
Directed to cut our SAP support costs, we enlisted Rimini Street to take over SAP support which cut those costs by 50%. It was an easy transition and has been a benefit to our organization.
- Offer solutions with options
- Communicate well
- Listen to our requirements
- We only use a small portion of the Rimini services portfolio. Getting the word out of all the various services they provide with customer recommendations may have been helpful.
Rimini Street seemed to have a stronger reputation and background in doing what we were asking them to do. The pricing was a criteria and they were very competitive in that regard. The professionalism of the team helped us feel confident this was going to work out as planned and it did.