Rimini Street Review
October 24, 2023
Rimini Street Review
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Rimini Street
- Product deployment and configuration
Yes, in my experiences they resolved our issues. Mainly with our Hyperion Systems. My first issue dealing with Rimini Street was for an issue importing SSL Certs in and across our Hyperion environment. There is a tool called Oracle Wallet that they helped us configure.
- Gathering Requirements
- Troubleshooting
- Customer Service - Pleasant
- In one particular case there was another tech who had expertise for an issue we were having but he was on vacation. So perhaps some better coverage/cross training. That was Hyperion Support related. However, they are quick to respond after ticket is submitted.
I was not part of this decision.
- Oracle Hyperion (discontinued) and Oracle PeopleSoft ERP
- We didn't really have an "expert" in these areas, so now we are comfortable facing issues where as before we would be unsure how to resolve certain problems.
I would say it is more peace of mind now should we run into any issues. Knowing they are there to support is a comforting thing as before we would have to rely on non-subject matter experts.