Rimini Street Review | TrustRadius

Overall Satisfaction with Rimini Street

Pros and Cons

Pros

Gathering Requirements
Troubleshooting
Customer Service - Pleasant

Cons

In one particular case there was another tech who had expertise for an issue we were having but he was on vacation. So perhaps some better coverage/cross training. That was Hyperion Support related. However, they are quick to respond after ticket is submitted.

Return on Investment

We didn't really have an "expert" in these areas, so now we are comfortable facing issues where as before we would be unsure how to resolve certain problems.

Support Rating

9

Great support, expertise, prompt response time, etc.

Alternatives Considered

None

Likelihood to Recommend

I can't speak for cost, but as far as quick response time and expertise I have had only good experiences.

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