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Great support for older software
October 25, 2023

Great support for older software

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Rimini Street

  • Customer support / Help desk
Rimini serves as our third party support provider for one of our financial systems. They are responsive and professional when working with non-technical staff on technical problems we face. We have contacted and worked with their support team many times over the last few years.
  • Timely responses
  • Quick to involve additional team members when problem is more complex
  • Clear communicators
  • The dashboard for creating a support case needs to be written for non-technical users.
They fit our requirements in our RFP process and provided additional services we weren't aware we might need.
The project management during our onboarding was always on task and great at following up when our staff members were lagging on deadlines.
  • They allowed us to stay on our current software beyond the OEM lifecycle while we are waiting for our new ERP to be deployed.
The cost seems reasonable for the level of support we receive.
We appreciate having the additional support available to us as we no longer have experts in this software on staff. They are quick to respond and to follow up if we lag on our responses. Even when we have frustration when a problem being more involved than originally obvious, Rimini's support team takes time to work through the entire problem and ensure it is resolved to our satisfaction.