RingCentral - central to your small business
February 25, 2016

RingCentral - central to your small business

Mark Madans | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with RingCentral

RingCentral is the phone system for my business. I am only one user, but I have a VOIP desk phone and can use the mobile app as well. The system allows me to use my main business number to make/receive calls, send text messages and set up conference calls.
  • The online interface is easy to set up for managing call forwarding based on time of day or manual settings.
  • Mobile app enables calling from the business number from my cell phone. This provides consistency for which number folks use to call back.
  • Another great feature is call blocking. If there are too many junk calls, once you get one you just block that number.
  • Customer support is great.
  • Many features including conferencing, fax, and webinars.
  • Poor communication - the app did not work for a week after an IOS update and the company never communicated about the issue.
  • You are at the mercy of your internet connection. The quality of the connection can be affected by bandwidth. Not RingCentral's fault, but a limitation for some.
  • It has made handling phone calls much easier. Call forwarding is so much easier than from the POTS system I was using. I am missing a lot less phone calls and they are forwarded correctly. So that is a positive impact on ROI.
  • The overall cost of the system is about 40% less than what I was paying with the regular telephone company. Plus there are so many more features as well.
  • Using RingCentral eliminated the need for a virtual fax service which also eliminated another annual cost.
I looked at Grasshopper and Nextiva, plus options from AT&T. RingCentral combined the combination of value and features that I was looking for in a provider. The feature set RingCentral offers along with the mobile app made them the clear choice for my needs. Again RingCentral was a perfect fit offering a small business phone system, that was expandable when the time came. It can [be used] with a virtual fax number and conference call service, eliminating the need for other providers. At the time of the decision RingCentral had better reviews and more of them as well. Plus I had first hand testimonial from a current user. So the decision was relatively easy.
Small businesses with a few users are likely going to be able to take advantage of the online collaboration capabilities for internal communication. RingCentral gives a small company a full featured phone system with out all of the investment. It seems like a great fit for companies with 1 to 10 users. I am not sure how well it scales beyond a small user group.

RingCentral MVP Feature Ratings

Hosted PBX
Not Rated
Multi-level Interactive Voice Response (IVR)
9
User templates
Not Rated
Call reports
10
Directory of employee names
10
Answering rules
10
Call recording
Not Rated
Call park
9
Call screening
9
Message alerts
9
Video conferencing
Not Rated
Audio conferencing
10
Mobile app for iOS
8
Mobile app for Android
Not Rated