RingCentral - central to your small business
February 25, 2016

RingCentral - central to your small business

Mark Madans | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with RingCentral

RingCentral is the phone system for my business. I am only one user, but I have a VOIP desk phone and can use the mobile app as well. The system allows me to use my main business number to make/receive calls, send text messages and set up conference calls.
  • The online interface is easy to set up for managing call forwarding based on time of day or manual settings.
  • Mobile app enables calling from the business number from my cell phone. This provides consistency for which number folks use to call back.
  • Another great feature is call blocking. If there are too many junk calls, once you get one you just block that number.
  • Customer support is great.
  • Many features including conferencing, fax, and webinars.
  • Poor communication - the app did not work for a week after an IOS update and the company never communicated about the issue.
  • You are at the mercy of your internet connection. The quality of the connection can be affected by bandwidth. Not RingCentral's fault, but a limitation for some.
  • It has made handling phone calls much easier. Call forwarding is so much easier than from the POTS system I was using. I am missing a lot less phone calls and they are forwarded correctly. So that is a positive impact on ROI.
  • The overall cost of the system is about 40% less than what I was paying with the regular telephone company. Plus there are so many more features as well.
  • Using RingCentral eliminated the need for a virtual fax service which also eliminated another annual cost.
I looked at Grasshopper and Nextiva, plus options from AT&T. RingCentral combined the combination of value and features that I was looking for in a provider. The feature set RingCentral offers along with the mobile app made them the clear choice for my needs. Again RingCentral was a perfect fit offering a small business phone system, that was expandable when the time came. It can [be used] with a virtual fax number and conference call service, eliminating the need for other providers. At the time of the decision RingCentral had better reviews and more of them as well. Plus I had first hand testimonial from a current user. So the decision was relatively easy.
Small businesses with a few users are likely going to be able to take advantage of the online collaboration capabilities for internal communication. RingCentral gives a small company a full featured phone system with out all of the investment. It seems like a great fit for companies with 1 to 10 users. I am not sure how well it scales beyond a small user group.

RingCentral MVP Feature Ratings

Hosted PBX
Not Rated
Multi-level Interactive Voice Response (IVR)
User templates
Not Rated
Call reports
Directory of employee names
Answering rules
Call recording
Not Rated
Call park
Call screening
Message alerts
Video conferencing
Not Rated
Audio conferencing
Mobile app for iOS
Mobile app for Android
Not Rated