In the office, in the car, at home!
September 12, 2017

In the office, in the car, at home!

Devin Rigg | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with RingCentral MVP

TEXTING! My prospects are mostly young creative types that work at churches and non-profits, and they love that we can text for quick questions that don't really require a phone call. I also really like that I can access everything from the desktop and mobile apps so I always have the ability to call or text a prospect even if I'm out of the office. The other members of our sales team enjoy being able to use their work line from anywhere.
  • Texting feature works extremely well, and is greatly appreciated by my prospects.
  • Access to my work phone and contacts from anywhere has been very helpful.
  • My favorite feature is "switch to carrier" so I can switch over to use my Sprint service when I'm in an area where using phone data isn't strong enough.
  • The user interface is "so-so" and could use a fresh makeover.
  • Occasionally the iPhone app will tell me that I have a notification, but when I open the app there is nothing new.
  • The desktop icon is broken as of the latest update and shows as a blank white box rather than the RingEX logo.
  • Maybe this isn't applicable, but I hate the ugly look of a phone on a desk, and it's great to have gotten rid of mine.
  • Salespeople are now able to use their work line on the road, rather than giving their cell number to their prospects.
RingEX is especially useful for an outside sales team or a company with many remote employees. I have seen many types of organizations utilize it, even organizations like churches where many pastors and directors work from home multiple days a week. Having easy access to company contacts and extensions is useful when I'm on the road and need to reach team members.

RingEX Feature Ratings

Hosted PBX
Not Rated
Multi-level Interactive Voice Response (IVR)
10
User templates
10
Call reports
Not Rated
Directory of employee names
10
Answering rules
9
Call recording
10
Call park
10
Call screening
10
Message alerts
5
Video conferencing
10
Audio conferencing
10
Mobile app for iOS
9
Mobile app for Android
Not Rated