Great for Softphone or Hardphone.
Updated May 22, 2017

Great for Softphone or Hardphone.

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with RingCentral

We use RingCentral for our telephony service for both soft phones and hard phones. That is the main use, as we use other programs for chat and videoconferencing.
  • Robust soft phone program.
  • Robust hard phone.
  • Intuitive interface for call forwarding and other features.
  • Some things I would think would work don't. For instance, on the desktop client call list, I would sometimes like to clear the list of my missed calls or previous calls. Right clicking it would be my intuition, but that only lets me refresh.
  • At my current company, none, but when I had a small business, it allowed me to accept calls wherever I was, or have it go to voicemail so I could call them back if I was unavailable. There was a professional answering message which created a good impression.
I think their desktop client is much more reliable. I wasn't too happy with 8x8 as it used Adobe Air and constantly asked me to update Adobe Air when I opened the program. Very annoying. I had to update Adobe Air and 8x8 as well. If I tried to update the client it would disconnect me from the call. So far RingCentral has never asked me to update, so it doesn't interfere!
If you need a phone line for your office or have a small business and need calls forwarded, it's a great tool.

RingCentral Feature Ratings

Hosted PBX
Not Rated
Multi-level Interactive Voice Response (IVR)
Not Rated
User templates
Not Rated
Call reports
10
Directory of employee names
10
Answering rules
10
Call recording
10
Call park
Not Rated
Call screening
Not Rated
Message alerts
10
Video conferencing
7
Audio conferencing
7
Mobile app for iOS
7
Mobile app for Android
7

Using RingCentral

300 - Mostly executives, sales, marketing, customer success and customer support.
5 - Our internal IT team.
  • Ability to call out and have a dial in number
  • Ability to receive and store voicemail
  • Have a hard phone
  • Zoom can now connect to Ringcentral through Zoom, and dial out within the Zoom app instead of having to use the RingCentral app.
  • Possibly be able to access voicemail through our native app instead of going to RingCentral.
It provides a service that we don't plan to support within our own in house app.