RingCentral a great all-in-one solution for Professional Services communications
Anonymous | TrustRadius Reviewer
November 25, 2018

RingCentral a great all-in-one solution for Professional Services communications

Score 8 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with RingCentral

RingCentral is used by our entire organization as both our general phone system and for audio conference calls and video conferencing.

Our workforce has become 40% remote, so video conferencing and screen sharing is very important, and this works very well (RingCentral app is white labeled Zoom).

By using both softphones and physical phones, we were able to completely replace our Asterisk-based PBX system with more features and reliability.
  • The app-based experience for both computers and smartphones is excellent for audio, video, and screensharing
  • Unlike many conferencing solutions, it provides one-tap phone number links in invites making it very easy to join from mobile
  • It's the most reliable conferencing solution I've used
  • It's among the easiest video conferencing/screen sharing solutions for non-users to join successfully the first time
  • Love that when you launch a meeting, the invite link is automatically copied to your clipboard
  • Some of the configuration options are confusing.
  • You can create both a "personal" meeting that always has the same ID and an ad-hoc meeting which has a different ID every time. This causes confusion with new users as the default is ad-hoc versus personal...people often end up on the wrong call the first time they host a meeting.
  • There is a feature "touch up my appearance" like a face-smoothing Snapchat filter...I think this is a horrible message to send.
  • More full=featured than our old on-prem PBX
  • Easier to add users
  • Video/screen share has become integral to our business and it works exceptionally well
  • Zoom
The RingCentral audio/video/screen conferencing apps are white-labeled Zoom. If you don't need to support phones or do that separately, you would be better off there.
  • If you need an all-in-one solution (phone system plus conferencing plus screen share, plus video) it works very well.
  • Talking to our IT team, the product seems to have a lot of features focused at call centers and messaging that we don't use, but require reconfiguration anyway.

RingCentral Feature Ratings

Hosted PBX
10
Multi-level Interactive Voice Response (IVR)
Not Rated
User templates
Not Rated
Call reports
Not Rated
Directory of employee names
10
Answering rules
10
Call recording
10
Call park
10
Call screening
10
Message alerts
10
Video conferencing
10
Audio conferencing
10
Mobile app for iOS
10
Mobile app for Android
10