RingEX a great all-in-one solution for Professional Services communications
November 26, 2018
RingEX a great all-in-one solution for Professional Services communications
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with RingCentral MVP
RingEX is used by our entire organization as both our general phone system and for audio conference calls and video conferencing. Our workforce has become 40% remote, so video conferencing and screen sharing is very important, and this works very well (RingEX app is white labeled Zoom). By using both softphones and physical phones, we were able to completely replace our Asterisk-based PBX system with more features and reliability.
- The app-based experience for both computers and smartphones is excellent for audio, video, and screensharing
- Unlike many conferencing solutions, it provides one-tap phone number links in invites making it very easy to join from mobile
- It's the most reliable conferencing solution I've used
- It's among the easiest video conferencing/screen sharing solutions for non-users to join successfully the first time
- Love that when you launch a meeting, the invite link is automatically copied to your clipboard
- Some of the configuration options are confusing.
- You can create both a "personal" meeting that always has the same ID and an ad-hoc meeting which has a different ID every time. This causes confusion with new users as the default is ad-hoc versus personal...people often end up on the wrong call the first time they host a meeting.
- There is a feature "touch up my appearance" like a face-smoothing Snapchat filter...I think this is a horrible message to send.
- More full=featured than our old on-prem PBX
- Easier to add users
- Video/screen share has become integral to our business and it works exceptionally well
- Zoom
The RingEX audio/video/screen conferencing apps are white-labeled Zoom. If you don't need to support phones or do that separately, you would be better off there.