RingCentral Contact Center Review
October 02, 2024

RingCentral Contact Center Review

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with RingCentral Contact Center

RingCentral Contact Center, internal communications via call and chat. Recently bought out by Belmar Pharma (looking to expand RC use). Really have very minimal issues with RC.

Pros

  • Reliability
  • User friendly
  • Easy administration

Cons

  • video meeting component would be nice
  • Customer Satisfaction
  • Call Queue organization
  • Future staff planning
The available options are enough for our company needs, internal and external. Never any complaints.
Use to use Echopass years back. RC is much more reliable and user friendly.

Do you think RingCentral Contact Center delivers good value for the price?

Yes

Are you happy with RingCentral Contact Center's feature set?

Yes

Did RingCentral Contact Center live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of RingCentral Contact Center go as expected?

I wasn't involved with the implementation phase

Would you buy RingCentral Contact Center again?

Yes

Hard to give a 10 for anything but really suites our needs. Even customer service is excellent

RingCentral Contact Center Feature Ratings

10.0
Agent dashboard
10
Outbound response
10
Call forwarding
10
Call scripts
10
10.0
Inbound call routing
10
Recording
10
Quality management
10
Call analytics
10
Historical reporting
10
Live reporting
10
Omnichannel support ()
Not Rated
Predictive Analytics ()
Not Rated

Comments

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