Great Product
April 17, 2025
Great Product
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with RingCentral Contact Center
I like how everything is centralized. We can make calls to our team and even chat with our team from one app. I also like not having to purchase equipment and all employees can use an app from their cell phones. This decreases costs to the Agency.
Pros
- user interface
- support
- call quality
- reliability
Cons
- it is a bit more expensive than some alternatives.
- sometimes we have issues with ee's internet signal which affects call quality.
- our call time reports have been of great value
- Being able to monitor the call trees has helped our efficiency on teams
- hold time report created accountability in the reception seat.
Using the AI will be of great benefit in the future. We do not utilize at the current time.
Any issues that we've come across the Ring Central Contact Center has quickly resolved them. They've seen it all and are quick to fix anything we've thrown at them.
Do you think RingCentral Contact Center delivers good value for the price?
Yes
Are you happy with RingCentral Contact Center's feature set?
Yes
Did RingCentral Contact Center live up to sales and marketing promises?
Yes
Did implementation of RingCentral Contact Center go as expected?
Yes
Would you buy RingCentral Contact Center again?
Yes
Comments
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