Ring Central is attempting to scam our business!
January 06, 2022

Ring Central is attempting to scam our business!

David Hendrickson | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with RingCentral MVP

I have been a customer since 2013 and I raise donations to save animals who have been abused. I got Ring Central in 2013 so I can talk to the 600 nonprofits I support. Unfortunately, due to COVID-19, I had to close my doors and we no longer need Ring Central service. I have spent over 4 hours on hold with 5 different reps and they refuse to help me. They keep transferring us around to different people and will leave you on hold and even just hang up on me. We have helped save thousands of animals since 2013 and I cannot believe this is how they treat customers like me. We have asked them to send me the signed agreements and they cannot produce any other agreements they have lied and said I have signed. Ring Central said we signed an extra 2 years magically the day we called to cancel. Isn't that convenient? Take a look at another review such as Yelp and you will see they are trying this same exact tactic with other customers. I have spoken to Ring Central customer service reps like Jesus and Ralph and neither will handle my cancellation and both have kept us on hold for hours. Anytime you ask for someone’s contact information they say they do not have it. Can you believe this is how they treat customers of 8 years? Since Ring Central refuses to cancel our service we are now forced to take further action. 1. We have contacted our attorney to take on our case now. 2. We have canceled the card on file with them and contacted our Chase Business Service Rep and let them know Ring Central is trying to scam us. 3. We let our 2 million fans, followers, and likes know that Ring Central is trying to scam our business. These supporters are extremely passionate about our work and will not be happy with how we are being treated. 4. We are leaving negative reviews on any service so as many people as possible knows to avoid Ring Central.
  • [In my opinion,] None.
  • Stop scamming customers into paying for an extra 2 years as they try to cancel!
  • They are attempting to charge companies for an extra 2 years when they cancel.
  • We have seen hundreds of other reviews on the net explaining they are trying this same tactic with other businesses like ours.
  • This experience has been TERRIBLE trying to cancel wit them.
  • They do not supply any documents or contracts they say I signed!
[I feel,] They are terrible and trying to scam businesses when they attempt to cancel.

Do you think RingCentral MVP delivers good value for the price?

No

Are you happy with RingCentral MVP's feature set?

No

Did RingCentral MVP live up to sales and marketing promises?

No

Did implementation of RingCentral MVP go as expected?

No

Would you buy RingCentral MVP again?

No

[In my experience,] their usability is TERRIBLE. We had drop calls nonstop, customers were unable to hear us, and their app is unusable.

RingCentral MVP Feature Ratings

Hosted PBX
1
Multi-level Interactive Voice Response (IVR)
1
User templates
1
Call reports
1
Directory of employee names
1
Answering rules
1
Call recording
1
Call park
1
Call screening
1
Message alerts
1
Video conferencing
1
Audio conferencing
1
Video screen sharing
1
Instant messaging
1
Mobile app for iOS
1
Mobile app for Android
1