Run Away from RingEX
March 03, 2022

Run Away from RingEX

Scott LaMay | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with RingEX

This service is horrible. I would never wish it upon my competitor. It is crippling. Cuts in and out all the time, when they have an issue be prepared to be on a chat window on a phone call holding all day. Service is absolutely horrid - I would give zero stars. Do not trust ANY of the reviews that say this company has the best customer service ever encountered. I have been trying 5 different ways for 2 hours just to get a rep or get verified. It is ridiculous.

Pros

  • nothing
  • putting you on hold
  • taking 2 hours to verify your account

Cons

  • customer service
  • stop the service from not working each week, call drop, call mishandling
  • promise the stars but deliver dirt
  • lowered it
  • negative all the way
  • cant trust them

Do you think RingEX delivers good value for the price?

No

Are you happy with RingEX's feature set?

No

Did RingEX live up to sales and marketing promises?

No

Did implementation of RingEX go as expected?

No

Would you buy RingEX again?

No

would never recommend my worst competitor to use this service

RingEX Feature Ratings

1.0
Hosted PBX
1
Multi-level Interactive Voice Response (IVR)
1
User templates
1
Call reports
1
Directory of employee names
1
1.0
Answering rules
1
Call recording
1
Call park
1
Call screening
1
Message alerts
1
1.0
Video conferencing
1
Audio conferencing
1
Video screen sharing
1
Instant messaging
1
1.0
Mobile app for iOS
1
Mobile app for Android
1

RingEX Support

if you have read all the other stuff then you know why

Using RingEX

Relationship with RingCentral

horrid
not to sign up for it or give them any money for a product that does not work

Comments

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