Overall Satisfaction with RingEX
We have been experiencing voice delays of 3 to 4 seconds on
all calls for the past year. I have contacted and been working with two of RingEX’s overseas tech reps. Nice guys but they really have no idea how to
help. They have asked me to perform the same phone test 6 times during this
time and still no help. Now they have sent me links on how to reconfigure our phones,
along with our routers, firewalls, network switches, and modems. I am not a
trained IT tech. And, I don’t have the time
nor the inclination to tackle this problem.
This is what I pay you for. And you have no problem being there when it
is time to collect, I see. Face it RingEX,
your customer service is terrible at best. What you have put my company through, and
others that I have talked to is unacceptable. I just can’t take this anymore.
And please do not send me your cookie-cutter
response:
we're so sorry to hear about your experience. We'd love to help.
We'll be sending you the Review Team Email, please reach out!
If you really want to make me a happy
customer…FIX MY VOICE DELAY PROBLEM!
all calls for the past year. I have contacted and been working with two of RingEX’s overseas tech reps. Nice guys but they really have no idea how to
help. They have asked me to perform the same phone test 6 times during this
time and still no help. Now they have sent me links on how to reconfigure our phones,
along with our routers, firewalls, network switches, and modems. I am not a
trained IT tech. And, I don’t have the time
nor the inclination to tackle this problem.
This is what I pay you for. And you have no problem being there when it
is time to collect, I see. Face it RingEX,
your customer service is terrible at best. What you have put my company through, and
others that I have talked to is unacceptable. I just can’t take this anymore.
And please do not send me your cookie-cutter
response:
we're so sorry to hear about your experience. We'd love to help.
We'll be sending you the Review Team Email, please reach out!
If you really want to make me a happy
customer…FIX MY VOICE DELAY PROBLEM!
- they collect their payment from us timely.
- on time receipt of our payment due
- prompt corporate credit card charge of monthly billing
- Customer Service
- Support
- Communication
- lead generation
- communication
- customer service
- we've lost leads and revenue, people hang up because of voice delay, 4 to 3 seconds is a lifetime on a phone conversation
Do you think RingEX delivers good value for the price?
No
Are you happy with RingEX's feature set?
Yes
Did RingEX live up to sales and marketing promises?
No
Did implementation of RingEX go as expected?
Yes
Would you buy RingEX again?
No