RingCentral Customer Service, Not Up To Par
June 02, 2022

RingCentral Customer Service, Not Up To Par

Barry Antonelli | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with RingCentral MVP

We have been experiencing voice delays of 3 to 4 seconds on
all calls for the past year. I have contacted and been working with two of
RingCentral’s overseas tech reps. Nice guys but they really have no idea how to
help. They have asked me to perform the same phone test 6 times during this
time and still no help. Now they have sent me links on how to reconfigure our phones,
along with our routers, firewalls, network switches, and modems. I am not a
trained IT tech. And, I don’t have the time
nor the inclination to tackle this problem.
This is what I pay you for. And you have no problem being there when it
is time to collect, I see. Face it RingCentral,
your customer service is terrible at best. What you have put my company through, and
others that I have talked to is unacceptable. I just can’t take this anymore.

And please do not send me your cookie-cutter
response:
we're so sorry to hear about your experience. We'd love to help.
We'll be sending you the Review Team Email, please reach out!

If you really want to make me a happy
customer…FIX MY VOICE DELAY PROBLEM!
  • they collect their payment from us timely.
  • on time receipt of our payment due
  • prompt corporate credit card charge of monthly billing
  • Customer Service
  • Support
  • Communication
  • lead generation
  • communication
  • customer service
  • we've lost leads and revenue, people hang up because of voice delay, 4 to 3 seconds is a lifetime on a phone conversation

Do you think RingCentral MVP delivers good value for the price?

No

Are you happy with RingCentral MVP's feature set?

Yes

Did RingCentral MVP live up to sales and marketing promises?

No

Did implementation of RingCentral MVP go as expected?

Yes

Would you buy RingCentral MVP again?

No

please see main review

RingCentral MVP Feature Ratings

Not Rated
Hosted PBX
Not Rated
Multi-level Interactive Voice Response (IVR)
Not Rated
User templates
Not Rated
Call reports
Not Rated
Directory of employee names
Not Rated
Answering rules
1
Call recording
9
Call park
Not Rated
Call screening
Not Rated
Message alerts
9
Video conferencing
Not Rated
Audio conferencing
Not Rated
Video screen sharing
Not Rated
Instant messaging
Not Rated
Mobile app for iOS
Not Rated
Mobile app for Android
7