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Great option for starting a business or work from home
Updated May 04, 2022

Great option for starting a business or work from home

Kyle Eaton, CFP®, CDFA® | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with RingEX

RingEX is the phone system that I use for my business. I primarily use the desktop app. I also have the phone app installed.
  • Screens robocalls.
  • Easy to transfer calls.
  • Easy to set up conference calls.
  • Call quality isn't the greatest. Sometimes there is a lag or an echo.
  • I have had people tell me that my line doesn't always switch over to voicemail.
  • Some companies' website verification texts or calls are automatically blocked.
  • Affordable phone system.
  • Video conferencing software included.
  • A phone app that allows me to be away from the office.
  • Didn't have to make a huge outlay for a phone system.
  • The phone app allows my to use the phone away from my primary office.
  • I have the ability to scale up the system whenever needed.
  • It integrates with my CRM allowing me to save time tracking client contacts.
I have never planned an outage with RingEX. The only issue that I have experienced is bandwith issues where video is dropped.
I ended up going with RingEX because of the price and the overall quality of the calls. In addition, RingEX provides video conferencing software that is a white-labeled version of Zoom.

Do you think RingEX delivers good value for the price?

Yes

Are you happy with RingEX's feature set?

Yes

Did RingEX live up to sales and marketing promises?

Yes

Did implementation of RingEX go as expected?

Yes

Would you buy RingEX again?

Yes

RingEX is great for solopreneurs that are just starting out. If you have stable high-speed internet, it usually works well. Otherwise, you may need to look at using the phone app through your wireless carrier.

RingEX Feature Ratings

Not Rated
Hosted PBX
Not Rated
Multi-level Interactive Voice Response (IVR)
Not Rated
User templates
Not Rated
Call reports
Not Rated
Directory of employee names
Not Rated
10.0
Answering rules
10
Call recording
Not Rated
Call park
Not Rated
Call screening
10
Message alerts
10
5.7
Video conferencing
8
Audio conferencing
Not Rated
Video screen sharing
8
Instant messaging
1
10.0
Mobile app for iOS
Not Rated
Mobile app for Android
10

Using RingEX

3 - Advisor, assistant, administrative
3 - Ability to use email and click on links.
  • Inter-office meetings
  • Client Meetings
  • Continuing education
  • Occasional tech troubleshooting
  • Real-time walk-throughs of business processes
  • client education
To the best of my knowledge, there really isn't another option at this price point.

Evaluating RingEX and Competitors

Price was extremely important. I purchased MVP when I was starting my business. I also wanted an option that I could scale without having to incur a lot of expensive ehardware costs.
I don't know that I would change anything.

RingEX Implementation

Software is fairly straightforward. The toughest part is navigating the administrative portal to set up call-forwarding, on-hold messages, and office hours.
  • Implemented in-house
Change management was minimal
  • making sure there was enough bandwith to handle voip and meetings

RingEX Training

Configuring RingEX

Sometimes configuration can be a little difficult. I can be hard to find the exact feature in the admin portal.
Make sure you contact support. If they can't help you, they will point you to a white paper.
No - we have not done any customization to the interface
No - we have not done any custom code
We did not do any additional customization although it is available.

RingEX Support

Support can sometimes be slow. I attempted to have another line added to my service and was unable to get a hold of my sales rep for some time.
ProsCons
Problems get solved
Kept well informed
Support cares about my success
Need to explain problems multiple times
No. I did not know it was an available option.
Yes - It was not. Eventually, I had to use the web version instead of the installed desktop version. I think there may have been another conflict with a Windows update.
I wanted to grant access to my admin to schedule meetings using MVP. Support was able to quickly help me to add my admin as a user and grant her those rights without adding any additional monthly costs.

Using RingEX

I find it extremely easy to use. However, other individuals that I meet with don't always share the same experience. I have several older clients that have had issues with installation and sharing their screens during meetings. And occasionally I will have someone that has an extreme issue with their microphone constantly echoing and repeating.
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Phone calls
  • Meetings
  • Texting
  • locating links to meetings
  • syncing address book to salesforce
Yes - It works well ordinarily. Occasionally, I do have clients complain about the call quality.

RingEX Reliability

There is a browser version which allows the product to be used by almost anyone.
Occasional bandwith issues. In addition to this, I have one individual whose calls are blocked. We were not able to determine whether this was a RingEX or a carrier issue.

Integrating RingEX

Most integration required an installer file.
  • Salesforce
  • Outlook
Integration with Outlook was easy. Integration with Salesforce took a little more effort. However, RingEX did provide installation instructions.
  • Single Signon
  • AppExchange or similar marketplace
Outlook
Don't expect too much from the pre-packaged integrations. If you are looking for a deeper, expect that you will need to have some custom coding done.

Relationship with RingCentral

It is a pretty high volume business and my business is small. I don't expect much personlization.
It can be tough to get a hold of my sales rep.
There wasn't really any negoiation.
Skip the bot whenever possible and call in for support.

Upgrading RingEX

Yes - Yes. Fairly straightforward. It is just a software update.
  • less issues with the program loading correctly
  • Hope to have continued improvements with management of computer resources