A horrible experience thus far...
June 23, 2022
A horrible experience thus far...
Score 1 out of 10
Vetted Review
Verified User
Overall Satisfaction with RingEX
I am being held in professional hostage by RingEX by being forced to reopen a canceled trial account because RingEX's account team did not cancel my porting request when I canceled my trial account (before the expiration). This was after I specifically requested and received assurances that the porting request would also be canceled (which it was not). I was subsequently forced to reopen the account to port MY number away to my new provider. Further to that injury, I was forced to pay the fees associated with the canceled trial account to ensure the porting went through (even though the porting error was due to no fault of my own). Moreover, I have been now BILLED TWICE FOR THE SAME SERVICE today (on a Saturday)! I further am inconvenienced by not having access to customer support to resolve the billing issue because RingEX does not employ people on weekends! I will be sharing my experience with every social media and business watchdog outlet I can find as soon as this nightmare is resolved.
- SMS communication.
- Call routing.
- Uninterrupted service availability.
- Phone outages.
- SMS text outages.
- Porting issues.
- Communication issues.
- Dialpad Talk, Google Voice, Verizon Security & Privacy Multi-Device and Google Workspace
RingEX doesn't really compare to any of these services (nor do they stack up against a superior telecom service such as the Verizon One Talk Mobile Application). Their product is glitchy and their tech support is not very knowledgeable or forthcoming. I found that I had more experience and familiarity with the logistics involved with migrating my service to their products (or other service provider's platforms).
Do you think RingEX delivers good value for the price?
No
Are you happy with RingEX's feature set?
No
Did RingEX live up to sales and marketing promises?
No
Did implementation of RingEX go as expected?
No
Would you buy RingEX again?
No
RingEX Feature Ratings
RingEX Support
| Pros | Cons |
|---|---|
None | Slow Resolution Poor followup Less knowledgeable Problems left unsolved Escalation required Difficult to get immediate help Need to explain problems multiple times Support doesn't seem to care Slow Initial Response |
Yes - No, it is an ongoing professional nightmare that will likely continue until my port-out request is completed. I have serious doubts that task will complete successfully, given the lack of urgency and response I have received from the RingEX Account and technical support teams thus far. I simply don't see why this company is still trusted by any company that relies on reliable and well-built communication platforms.