A horrible experience thus far...
June 23, 2022

A horrible experience thus far...

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with RingCentral MVP

I am being held in professional hostage by RingCentral by being forced to reopen a canceled trial account because RingCentral's account team did not cancel my porting request when I canceled my trial account (before the expiration). This was after I specifically requested and received assurances that the porting request would also be canceled (which it was not). I was subsequently forced to reopen the account to port MY number away to my new provider. Further to that injury, I was forced to pay the fees associated with the canceled trial account to ensure the porting went through (even though the porting error was due to no fault of my own). Moreover, I have been now BILLED TWICE FOR THE SAME SERVICE today (on a Saturday)! I further am inconvenienced by not having access to customer support to resolve the billing issue because RingCentral does not employ people on weekends! I will be sharing my experience with every social media and business watchdog outlet I can find as soon as this nightmare is resolved.
  • SMS communication.
  • Call routing.
  • Uninterrupted service availability.
  • Phone outages.
  • SMS text outages.
  • Porting issues.
  • Communication issues.
RingCentral doesn't really compare to any of these services (nor do they stack up against a superior telecom service such as the Verizon One Talk Mobile Application). Their product is glitchy and their tech support is not very knowledgeable or forthcoming. I found that I had more experience and familiarity with the logistics involved with migrating my service to their products (or other service provider's platforms).

Do you think RingCentral MVP delivers good value for the price?

No

Are you happy with RingCentral MVP's feature set?

No

Did RingCentral MVP live up to sales and marketing promises?

No

Did implementation of RingCentral MVP go as expected?

No

Would you buy RingCentral MVP again?

No

I truthfully have not found or experienced any positive aspects of RingCentral's product. My other feedback will clearly explain why this is the case. I welcome RingCentral to reach out to me and work with me to correct their multitude of errors as a service and as a company. They can start by correcting the overbilling issue and own up to their mistake with porting my number, even though the account was canceled (twice the agreed-to amount, for a grand total of $517.39)!

RingCentral MVP Feature Ratings

Not Rated
Answering rules
3
Call recording
4
Call park
4
Call screening
6
Message alerts
8
Video conferencing
5
Audio conferencing
5
Video screen sharing
5
Instant messaging
7
Mobile app for iOS
5
Mobile app for Android
7

RingCentral MVP Support

ProsCons
None
Slow Resolution
Poor followup
Less knowledgeable
Problems left unsolved
Escalation required
Difficult to get immediate help
Need to explain problems multiple times
Support doesn't seem to care
Slow Initial Response
Yes - No, it is an ongoing professional nightmare that will likely continue until my port-out request is completed. I have serious doubts that task will complete successfully, given the lack of urgency and response I have received from the RingCentral Account and technical support teams thus far. I simply don't see why this company is still trusted by any company that relies on reliable and well-built communication platforms.