RingCX
November 27, 2024
RingCX
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with RingCX
We are a long term care pharmacy and RingCX allows us to queue phone calls for each of our departments. The automated attendant allows for the callers to route themselves to the appropriate department. Then RingCX will allow for the call to hit a queue and be able to assign calls based on a variety of factors.
Pros
- Reporting. The analytics and reporting is very detailed and customizable.
- Call Queues. We have the option of having all phones ring at once, in a certain order or the person who has been idle the longest. This helps spread the work amongst the departments.
- Retrieving recorded calls!
Cons
- Some of the reporting could be more indepth but for the most part it's spot on!
- Positive impacts all around!
Mitel does not have the reporting RingCX does. We also only had limited options for queues and how the calls rang through the departments.
Do you think RingCX delivers good value for the price?
Yes
Are you happy with RingCX's feature set?
Yes
Did RingCX live up to sales and marketing promises?
Yes
Did implementation of RingCX go as expected?
Yes
Would you buy RingCX again?
Yes
Comments
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