Dimelo provides a socially engaging tool for your socially adept customers
Anonymous | TrustRadius Reviewer
January 14, 2020

Dimelo provides a socially engaging tool for your socially adept customers

Score 8 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Dimelo

We use Dimelo to manage the social media interaction for a client of ours. We are an outsourcing organisation and provide services for our clients, social media management being one such service.
  • Very simple to use
  • Broad range of social media channel access
  • Social media listening over and above management
  • Simpler schedule for content managing posts where the content editors may not have/need/want direct access to Dimelo--such as marketing directors, etc.
  • Provided the service we required based upon an assumed initial level of customer engagement
  • Increased social media engagement for the client - positive impact
Primarily due to cost for the social media channels (as the client also used Salesforce for the CRM elements).
We use Dimelo for managing across multiple channels for single clients, which it is really good at.

We have not had as much success in identifying posts that may be more suited for escalations--so, for interrogating the content of posts for intent, sarcasm or content inspection, and to automatically assign to different departments or colleagues depending upon the rules.

Dimelo Feature Ratings

Customer data management / contact management
Not Rated
Workflow management
Not Rated
Territory management
Not Rated
Opportunity management
Not Rated
Integration with email client (e.g., Outlook or Gmail)
Not Rated
Contract management
Not Rated
Quote & order management
Not Rated
Interaction tracking
Not Rated
Channel / partner relationship management
Not Rated
Case management
8
Call center management
8
Help desk management
Not Rated
Lead management
7
Email marketing
Not Rated
Task management
7
Billing and invoicing management
Not Rated
Reporting
9
Forecasting
6
Pipeline visualization
Not Rated
Customizable reports
8
Custom fields
7
Custom objects
Not Rated
Scripting environment
Not Rated
API for custom integration
Not Rated
Role-based user permissions
8
Single sign-on capability
Not Rated
Social data
9
Social engagement
9
Marketing automation
8
Compensation management
Not Rated
Mobile access
Not Rated