BBMS Review of RingCX
April 25, 2025

BBMS Review of RingCX

Erin Leaman | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with RingCX

We use RingCX in our customer service centre to manage incoming calls and emails, record calls, provide volume metrics and to coach and have an environment of continuous learning and improvement when it comes to servicing and supporting our customers.

Pros

  • Call flow management/routing
  • Reporting
  • Call recording/logging

Cons

  • Email management was difficult to get running as smoothly as we'd like
  • We had been experiencing dropped calls and call quality issues, none of this occurs anymore
  • We previously were not able to route, manage and report on email coming into the team, now we can
Very intuitive and user friendly. All you need is a quick tutorial and you can make your way around the tool. Even the more in depth functionality is easy to learn and in easy to use.
We were previously with Avaya Ring CX but they shuttered their Canadian operations and prior to that we were with a local provider and both were no where near as consistent in service, support and functionality

Do you think RingCX delivers good value for the price?

Yes

Are you happy with RingCX's feature set?

Yes

Did RingCX live up to sales and marketing promises?

Yes

Did implementation of RingCX go as expected?

Yes

Would you buy RingCX again?

Yes

This is a fantastic call maangement system, in particular for call centre management

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