It has been possible to improve the quality of service with customers.
October 07, 2020

It has been possible to improve the quality of service with customers.

Stella Olsson | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with RingDNA

RingDNA has been able to give us a better performance in the sales department, thus being able to have a closer contact with potential customers. This platform has covered all the needs of being able to get in touch with customers and be able to maintain high communication, thus maintaining the sales commitment. I have been able to work from home maintaining my usual environment, being able to hear very easily what is happening. I also keep working collaboratively with co-workers.

Pros

  • I can easily track the volume and methods of outgoing calls, thus being able to carry out a deep analysis of the calls that have been made every day.
  • Calls can be heard again and can also be forwarded to work colleagues within the same platform.
  • It has a friendly interface which allows easy learning for new users and thus to be able to adapt almost immediately.

Cons

  • Sometimes it loses the quality of the calls, I do not understand if it is the platform or the customers when calling.
  • They could put in a phone number checker, I've had trouble with that several times already.
  • The reports it generates tend to be limited no matter what subscription you have.
  • I use this platform for the sales scoreboard, thus allowing me to keep customers closer, and it has also been able to generate potential customers that allow the company to grow more.
  • It has been possible to offer response or customer service more quickly and effectively.
  • The use of phones or software to make calls was gradually eliminated, now everything is an automatic and complete process within this platform including campaigns.
  • There has been a constant flow of incoming calls and text messages due to the quality of customer service, thus being able to generate more sales with this platform.
Technical support provides an excellent quality of service, including connecting us to Zoom and being able to give us the necessary help and satisfy our concerns.
I can say that this platform has been a great help from the beginning of the implementation and has helped exponentially to grow as a company. At no time have we had problems at the beginning or any confusion when using this software for the first time, it has always been very easy to use its interface and tool. In case we don't know something, technical support has always been helpful.

Do you think Revenue.io delivers good value for the price?

Yes

Are you happy with Revenue.io's feature set?

Yes

Did Revenue.io live up to sales and marketing promises?

Yes

Did implementation of Revenue.io go as expected?

Yes

Would you buy Revenue.io again?

Yes

Keep in mind that it is essential to be able to contact customers directly and thus maintain feedback that allows you to know what they really want, user experience and quality of product or service. That is why I would definitely recommend at least giving this software a try and see if it can be profitable for you to scale further with your clients.

Revenue.io Feature Ratings

Dialer Logistics ()
Not Rated
9.5
Contact preview
10
Dialer-CRM integration
10
Call notes & tags
10
Automatic call logging
8
9.5
Outbound dialing
10
Inbound routing
10
Click-to-call
8
Recorded voicemail drop
10
Dialer contact import
10
Campaign & list management
9
10.0
Follow-up calls
10
Dialer reporting & analytics
10

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