There are way better options available...
February 13, 2015

There are way better options available...

Anonymous | TrustRadius Reviewer
Score 3 out of 10
Vetted Review
Verified User
Review Source

Software Version

Manticore Marketing Automation

Overall Satisfaction with Sales Engine International

We used the Manticore Marketing Automation solution to handle all of our company's bulk correspondence and prospecting communications. We have implemented 50+ nurture/drip style campaigns, and are currently using the program to track website visitors, send sales alerts to our sales and lead generation teams, to connect with and send data to our CRM, manage our blacklist/do-no-contact list, and managed our lead scoring system.

The program has allowed our company to automate our email campaigns and helps with all of our different event planning and event registrations (i.e. monthly webinars, tradeshows, etc.).

All the reasons listed above and more was why we selected a new marketing automation platform. We migrated over to Marketo.

On top of everything, the Sales Engine International sales team was so difficult to work with during the migration period, that we were forced to up our timeline and complete the migration in under 30 days, or risk being locked into another auto-renewed annual contract.
  • Automating the marketing process
  • Allows us to be flexible with our campaigns and emails
  • Provides a repository of support/how-to documents
  • Technical/customer support
  • Overall compatibility with different internet browsers
  • Email/template designer
  • Errors in forms led to a decrease in registrations - found workaround to correct it, but was never informed of certain incompatibilities
  • Reports have been inaccurate and very inflexible, and have not allowed for reliable forecasting/planning
We migrated to Marketo approximately 6 months
ago, and were extremely happy with the change. Besides the higher sticker
price and the "everything's a sales pitch" communications from
Marketo, we can't find any fault.



Sales
Engine International - Manticore (commonly referred to as Manti-beast
internally) created many problems for us. And while they did integrate
with our Microsoft Dynamics environment, the software quickly ate through our
purchased storage and forced us to constantly purchase more. That alone
cost us many hundreds of dollars in Microsoft Dynamics CRM storage every year.
And, when confronted about it, Manticore support flat out lied about how
much storage their activities were taking up in our system. So, while it
integrates, it's a very poor integration.
We used the Manticore Marketing Automation solution for almost/just over 2 years, and initially, it was a great solution. Everything just seemed to work. When Manticore Technology, Inc. and Sales Engine International merged on May 31st of 2012, the overall product quality began to decline.

As browsers and other programs (like our CRM environment) went through updates and new releases, Manticore just didn't keep up. Parts of the program became incompatible with certain browsers, forcing us to change where and how we logged into the back-end of the system. It was a silly workaround, but not the end of the world. When we learned that other client-facing portions didn't work with certain browsers, we brought it to their attention, and were told that we needed to find some way to work with it, and that the changes to the system were not possible. We ended up having to change our 200+ landing pages/forms, and could no longer have the State/Province field as a required field for registrations. That is just one example of our experience, and there have been others that are just as troublesome.

Sales Engine International Feature Ratings

WYSIWYG email editor
2
Landing pages
4
Email deliverability reporting
1
List management
2
Lead nurturing
1
Lead scoring and grading
2
Data quality management
2
Automated sales alerts and tasks
4
Calendaring
1
Event/webinar marketing
1
Social sharing and campaigns
1
Dashboards
1
Standard reports
1
Custom reports
1
API
1
Role-based workflow & approvals
3
Customizability
1
Integration with Salesforce.com
Not Rated
Integration with Microsoft Dynamics CRM
1
Integration with SugarCRM
Not Rated