SAP Agent Performance Management Review
October 03, 2024

SAP Agent Performance Management Review

Salvador Animas | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • SAP SucessFactors Agent Performance Management
  • SAP Advanced Workflow
  • APM Compliance

Overall Satisfaction with Sales Performance Management solutions from SAP SuccessFactors

My organization uses SAP Advanced Workflow to support the onboarding, recontracting, credentialing and appointment of brokers. Additionally, we use the SAP Agent Performance Management (APM) to store the broker's demographics, credentialing information and process the broker's payout.

Pros

  • Support highly customizable businness rules to process multiple payout structures/plans
  • Supports integration with external upstream/downstream applications via APIs/SSO
  • Enables business to self service different operational tasks involved with the broker's payout

Cons

  • Agent Performance Management (APM) should provide ability to perform Book of Business Transfers
  • SAP should come up with a tool to streamline deployments from testing environments to production
  • Formal APM training classes should be offered to customers
  • Workflow Advanced scripts used throughout entire application should be improved/optimized to avoid latency/timeout related issues.
  • APM has enabled Healthfirst to grow the Medicare line of business from 0 to more than 40% of the entire book of business.
  • 3 days average agent onboarding time (SAP Advanced Worklfow)
  • 99% accuracy commissions payout
  • Enforcement of CMS and Healthfirst educational requirements
APM has allowed Healthfirst to process the producer's payout without interruption since the Medicare channel was launched in 2020.
APM has supported the grow of the Medicare products and APM supports the configuration of different payment plan structures. This has enabled the organization to meet to different business objectives.

Do you think Sales Performance Management solutions from SAP SuccessFactors delivers good value for the price?

Yes

Are you happy with Sales Performance Management solutions from SAP SuccessFactors's feature set?

Yes

Did Sales Performance Management solutions from SAP SuccessFactors live up to sales and marketing promises?

Yes

Did implementation of Sales Performance Management solutions from SAP SuccessFactors go as expected?

Yes

Would you buy Sales Performance Management solutions from SAP SuccessFactors again?

Yes

APM is a great application to create different payout structures to process the producer's compensation or internal agent's compensation.

Sales Performance Management solutions from SAP SuccessFactors Feature Ratings

Sales ICM
10.0
Sales compensation plan creation
10
Complex sales crediting
10
Sales compensation process automation
10
Incentive auditing/regulation compliance
10
Sales compensation dashboards & forecasting
Not Rated
Incentive modeling
Not Rated
Agile incentive strategy
Not Rated
ICM mobile visibility
Not Rated
Sales Gamification ()
Not Rated
Analytics and Reporting
10.0
Personalized dashboards
10
Color-coded scorecards
Not Rated
KPIs
Not Rated
Key Performance Indicator setting
Not Rated
Benchmarking with external data
Not Rated
Revenue Forecasting
Not Rated
Pipeline Analytics
Not Rated

Comments

  • Kristin Mestre | TrustRadius Reviewer
    Kristin Mestre
    (Vendor Representative) commented a year ago
    We truly appreciate your continuous support and trust in us. I'm glad to hear that your overall experience with SAP SuccessFactors APM has been positive and that you have had 99% accuracy in commissions payouts and how APM has enabled Healthfirst to grow the Medicare line of business from 0 to more than 40% of the entire book of business. Your review brightens our day and serves as a constant reminder of why we love what we do. We’ll continue striving to provide exceptional products/services and outstanding customer care to make every interaction with us remarkable.

More Reviews of Sales Performance Management solutions from SAP SuccessFactors

  1. Home
  2. Sales Performance Management Software
  3. Sales Performance Management solutions from SAP SuccessFactors Reviews
  4. User Review of Sales Performance Management solutions from SAP SuccessFactors