Still have my Attention: SAP Success Factor
October 03, 2024

Still have my Attention: SAP Success Factor

Candice Barries | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Modules Used

  • SAP SuccessFactors Incentive Compensation Management

Overall Satisfaction with Sales Performance Management solutions from SAP SuccessFactors

SPM is used as our Commission tool. This product helps manage our commission calculation, commission statements, and accruals.

Pros

  • Calculating complex formulas
  • Easy coding
  • Workflow

Cons

  • SAP Support
  • SAP Support solution
  • SAP Support resolution
  • Visibility to field sales
  • Easy interface
  • Need to improve Dashboards
My SI team resolves problems in SAP faster than the support from Success Factor. Waste of my time.

Do you think Sales Performance Management solutions from SAP SuccessFactors delivers good value for the price?

No

Are you happy with Sales Performance Management solutions from SAP SuccessFactors's feature set?

No

Did Sales Performance Management solutions from SAP SuccessFactors live up to sales and marketing promises?

No

Did implementation of Sales Performance Management solutions from SAP SuccessFactors go as expected?

No

Would you buy Sales Performance Management solutions from SAP SuccessFactors again?

No

SAP handles complex commission calculations, high volume of data, and flexible with coding. Biggest area of improvement is SAP Support. We have customer success and really don't use it because we get no support.

Sales Performance Management solutions from SAP SuccessFactors Feature Ratings

Sales ICM
8.0
Sales compensation plan creation
9
Complex sales crediting
9
Sales compensation process automation
9
Sales compensation dashboards & forecasting
5
Sales Gamification ()
Not Rated
Analytics and Reporting
6.0
Personalized dashboards
6
Pipeline Analytics
6

Comments

  • Kristin Mestre | TrustRadius Reviewer
    Kristin Mestre
    (Vendor Representative) commented a year ago
    We appreciate your time to leave us a review Candace. We value your input and it will be routed to the appropriate team for review. Wishing you a great day!

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