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Software Review
September 01, 2017

Software Review

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Salesforce Analytics Cloud

We are currently using Salesforce as a CSM for our customer base. This tool allows me to manage my customer interaction and next steps.
  • Easy to use UI
  • Great customer support
  • No interactive videos within the application
  • Mobile app is hard to get connected.
Salesforce is known in the software industry as being a leader and is revolutionizing SaaS. It's been around for many years and is used by a large percentage of companies.
I believe the product does a good job at merging data.
Salesforce could do better at their sharing capabilities. It is hard to share across teams and cross departmentally.
Salesforce is great for BDR and Sales team to manage their leads and interactions with potential customers.

Engineering team would be less likely to use this product.