SF Review
February 13, 2018

SF Review

Robyn Jepson | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Salesforce Analytics Cloud

Salesforce is our all in one data management and analytics platform for sales/customer success/technical support. We store lead opportunity and then client info, recorded telephone calls and plan information.

Pros

  • We are able to track where our leads come from at first touch.
  • We can analyze the demographic information of sales and correctly target areas of opportunity.
  • We can monitor employee metrics across all departments.
  • This is our total financial reporting center.

Cons

  • We would like more storage space for less money.
  • We plan on switching to lightening dialer once call monitoring is added, and if we can solve the storage expense issue.
I have yet to see salesforce utilized for a larger scale operation and am curious about performance at that level. It is completely well suited for our business at this point and we would hope that with our solid growth salesforce will remain our client and information database.

Tableau CRM Feature Ratings

Pixel Perfect reports
10
Customizable dashboards
8
Report Formatting Templates
8
Drill-down analysis
9
Formatting capabilities
9
Integration with R or other statistical packages
9
Report sharing and collaboration
9
Publish to Web
Not Rated
Publish to PDF
9
Report Versioning
9
Report Delivery Scheduling
9
Delivery to Remote Servers
Not Rated
Pre-built visualization formats (heatmaps, scatter plots etc.)
Not Rated
Location Analytics / Geographic Visualization
9
Predictive Analytics
9
Multi-User Support (named login)
9
Role-Based Security Model
Not Rated
Multiple Access Permission Levels (Create, Read, Delete)
9
Single Sign-On (SSO)
Not Rated
Responsive Design for Web Access
Not Rated
Mobile Application
Not Rated
Dashboard / Report / Visualization Interactivity on Mobile
Not Rated
REST API
9
Javascript API
9
iFrames
Not Rated
Java API
9
Themeable User Interface (UI)
Not Rated
Customizable Platform (Open Source)
9

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