Salesforce CMS - Content Management Tool for Salesforce Users
March 12, 2025

Salesforce CMS - Content Management Tool for Salesforce Users

Abheer Uppal | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Salesforce CMS

Salesforce Content Management System (Salesforce CMS) has helped us to create manage and put content across channels with ease. It helps in tracking data, creating custom content type. It can be integrated with Salesforce Platform and all other Salesforce products. It provides unified view of customer's data The collaboration feature really helps to speed up the process of content creation as it provides real time collaboration among creators and editors.

Pros

  • Content delivery
  • Content creation
  • Content storage
  • Salesforce integration

Cons

  • Can be more collaborative
  • Sometimes the integrations have a bit lag
  • Cannot think of anything else
  • If you don't have Salesforce, Salesforce CMS is something you should not go for
  • It is well integrated with Salesforce and hence companies using Salesforce must go for CMS for content publishing and sharing
  • Caters to individual customer specifications
It is really helpful for companies already using Salesforce for sales, marketing etc and caters content for based on customers, but is not helpful for basic blogs or simple news websites.
We have only used Salesforce CMS in our organizations as we already use Salesforce CRM for sales, marketing and other purposes

Do you think Salesforce CMS delivers good value for the price?

Yes

Are you happy with Salesforce CMS's feature set?

Yes

Did Salesforce CMS live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Salesforce CMS go as expected?

Yes

Would you buy Salesforce CMS again?

Yes

Salesforce CMS is well suited for those companies which are already using Salesforce. If you want to provide personalized content according to individual customer. If you want to share the content across multiple channels. Salesforce CMS is not typically suited for companies not using salesforce. Simple blogging does not require a Salesforce CMS.

Salesforce CMS Feature Ratings

8.5
WYSIWYG editor
8
Code quality / cleanliness
5
Admin section
10
Page templates
10
Library of website themes
7
Mobile optimization / responsive design
9
Publishing workflow
10
Form generator
9
9.4
Content taxonomy
10
SEO support
9
Bulk management
10
Availability / breadth of extensions
8
Community / comment management
10
10.0
API
10
Internationalization / multi-language
10
10.0
Role-based user permissions
10
CMS programming language or framework ()
Not Rated

Comments

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