Has lots of functionality, but it can feel a bit clunky / outdated sometimes
March 12, 2025

Has lots of functionality, but it can feel a bit clunky / outdated sometimes

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Salesforce CMS

We use Salesforce CMS to to distribute email templates and track email activity across many of our different teams. It makes it easy to manage all within our CRM instead of needing to go to a different system. Our Support Team, Sales Team, Product Team, Implementation Team, Marketing Team can easily see what's going on and all of the email activity for each of our customers.

Pros

  • Integration with Salesforce Sales Cloud
  • Easy to use tool to design templates

Cons

  • It's a bit cluttered at times
  • Feels outdated compared to Hubspot
  • It saves us tons of time by not needing to log into multiple systems
  • Easy to push content out in bulk across multiple teams (time savings)
It can be a bit clunky/old school at times. It feels like it's outdated and sometimes hard to navigate especially if you're trying to use it for many different lines of business (enterprise, smb, etc.).
Hubspot CSM is a bit easier to use, but not as strong for bigger markets like enterprise. Also, it's a bit annoying having to log into different platforms. Being able to do everything directly in Salesforce is pretty nice.

Do you think Salesforce CMS delivers good value for the price?

Yes

Are you happy with Salesforce CMS's feature set?

Yes

Did Salesforce CMS live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Salesforce CMS go as expected?

I wasn't involved with the implementation phase

Would you buy Salesforce CMS again?

Yes

If you want everything in one place (your Sales Cloud, CSM, Services Cloud, etc.) this is a smart choice for you. It's also great for big businesses. If you're wanting more simple, I'd recommend using Hubspot or another more modern tool.

Salesforce CMS Feature Ratings

5.8
WYSIWYG editor
Not Rated
Code quality / cleanliness
6
Admin section
6
Page templates
6
Library of website themes
6
Mobile optimization / responsive design
6
Publishing workflow
Not Rated
Form generator
5
6.4
Content taxonomy
7
SEO support
6
Bulk management
7
Availability / breadth of extensions
6
Community / comment management
6
Not Rated
API
Not Rated
Internationalization / multi-language
Not Rated
8.0
Role-based user permissions
8
CMS programming language or framework ()
Not Rated

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