Salesforce Administrator
February 02, 2015
Salesforce Administrator
Score 9 out of 10
Vetted Review
Verified User
Software Version
Professional
Modules Used
- SalesCloud
- Force.com
- Chatter
- Data.com
- Content
Overall Satisfaction with Salesforce.com
We use Salesforce mainly in Sales, Marketing and Customer Support. Chatter is used throughout the whole organization. As a customer relationship management system, Salesforce helps us to track and capture critical customer information.
- Salesforce.com continues to be innovative and improve their product on regular basis with each release.
- Salesforce.com has great documentation and support.
- The point and click model of administration makes it really easy to use and manage as a Salesforce Administrator.
- Reporting capabilities and integrating with a Business Intelligence tool for true analytics is difficult.
- Release management and rollbacks for customizations are not the best.
- Marketing Automation integration or partnership would be helpful.
- Better customer service
- Helps with data retention when an employee leaves
- Full transparency with Sales, Marketing and Customer Support all on the same system