Salesforce Administrator
February 02, 2015

Salesforce Administrator

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Professional

Modules Used

  • SalesCloud
  • Force.com
  • Chatter
  • Data.com
  • Content

Overall Satisfaction with Salesforce.com

We use Salesforce mainly in Sales, Marketing and Customer Support. Chatter is used throughout the whole organization. As a customer relationship management system, Salesforce helps us to track and capture critical customer information.

Pros

  • Salesforce.com continues to be innovative and improve their product on regular basis with each release.
  • Salesforce.com has great documentation and support.
  • The point and click model of administration makes it really easy to use and manage as a Salesforce Administrator.

Cons

  • Reporting capabilities and integrating with a Business Intelligence tool for true analytics is difficult.
  • Release management and rollbacks for customizations are not the best.
  • Marketing Automation integration or partnership would be helpful.
  • Better customer service
  • Helps with data retention when an employee leaves
  • Full transparency with Sales, Marketing and Customer Support all on the same system
N/A
Salesforce.com is well suited for corporations medium to large size but perhaps less suited for small startup companies with small teams.

Salesforce Sales Cloud Feature Ratings

7.9
Customer data management / contact management
9
Workflow management
7
Territory management
Not Rated
Opportunity management
9
Integration with email client (e.g., Outlook or Gmail)
6
Contract management
9
Quote & order management
8
Interaction tracking
7
Channel / partner relationship management
Not Rated
5.7
Case management
8
Call center management
6
Help desk management
3
5.5
Lead management
7
Email marketing
4
7.0
Task management
8
Billing and invoicing management
6
7.5
Forecasting
8
Pipeline visualization
7
Customizable reports
Not Rated
9.0
Custom fields
9
Custom objects
9
Scripting environment
Not Rated
API for custom integration
Not Rated
7.0
Single sign-on capability
7
Not Rated
Social data
Not Rated
Social engagement
Not Rated
1.0
Marketing automation
1
5.0
Mobile access
5

Comments

More Reviews of Salesforce Sales Cloud

  1. Home
  2. Customer Relationship Management (CRM) Software
  3. Salesforce Sales Cloud Reviews
  4. User Review of Salesforce Sales Cloud