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Salesforce Sales Cloud

Salesforce Sales Cloud

Overview

What is Salesforce Sales Cloud?

Salesforce Sales Cloud is a platform for sales with a community of Sellers, Sales Leaders, and Sales Operations, who use the solution to grow sales and increase productivity. The AI CRM for Sales features data built right in, so that…

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Recent Reviews

Salesforce

10 out of 10
March 26, 2024
Incentivized
Salesforce Sales Cloud plays a pivotal role in our organization, addressing various business problems and enhancing our sales pipeline …
Continue reading
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 31 features
  • Customer data management / contact management (241)
    8.7
    87%
  • Opportunity management (235)
    8.5
    85%
  • Customizable reports (233)
    8.2
    82%
  • Workflow management (232)
    7.9
    79%

Reviewer Pros & Cons

View all pros & cons

Video Reviews

4 videos

User Review: Salesforce Makes Organizing & Managing a Growing Company's Pipeline Effortless
04:17
User Review: SalesForce Proves To Be a Critical Tool In Managing Customer Outreach
05:26
User Review: SalesForce Stretches It's Capabilities For Individual Business Needs
05:40
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Pricing

View all pricing

Starter

$25.00

Cloud
Per User/Per Month

Professional

$80.00

Cloud
Per User/Per Month

Enterprise

$165.00

Cloud
Per User/Per Month

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttps://www.salesforce.com/products/sal…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $25 per month
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Features

Sales Force Automation

This is the technique of using software to automate certain sales-related tasks.

7.8
Avg 7.7

Customer Service & Support

This component of CRM software automates help desk, call center and field service management.

7.4
Avg 7.5

Marketing Automation

This component of CRM software helps to automate and scale marketing tasks and the subsequent analysis of those efforts.

7.8
Avg 7.6

CRM Project Management

This component of CRM software helps users initiate, plan, collaborate on, execute, track, and close projects.

7.5
Avg 7.6

CRM Reporting & Analytics

Reporting and analytics in CRM software includes sales forecasting, pipeline analysis, and automated dashboards.

7.8
Avg 7.6

Customization

This addresses a company’s ability to configure the software to fit its specific use case and workflow.

8.2
Avg 7.6

Security

This component helps a company minimize the security risks by controlling access to the software and its data, and encouraging best practices among users.

8.8
Avg 8.3

Social CRM

This component of CRM software helps companies leverage social media in engaging with customers.

7.6
Avg 7.3

Integrations with 3rd-party Software

This involves the CRM software’s ability to integrate with other systems, whether external or homegrown.

7.9
Avg 7.2

Platform

7.2
Avg 7.5
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Product Details

What is Salesforce Sales Cloud?

Salesforce Sales Cloud is a platform for sales with a community of Sellers, Sales Leaders, and Sales Operations, who use the solution to grow sales and increase productivity. The AI CRM for Sales features data built right in, so that companies can sell faster, sell smarter and sell efficiently.

Salesforce Sales Cloud is used for, and supports:

  • Buyer Engagement
  • Sales Engagement
  • Enablement
  • Sales AI
  • Sales Analytics
  • Team Productivity
  • Sales Performance Management
  • Revenue Optimization
  • Partner Relationship Management

Salesforce Sales Cloud Features

Sales Force Automation Features

  • Supported: Customer data management / contact management
  • Supported: Workflow management
  • Supported: Territory management
  • Supported: Opportunity management
  • Supported: Integration with email client (e.g., Outlook or Gmail)
  • Supported: Contract management
  • Supported: Quote & order management
  • Supported: Interaction tracking
  • Supported: Channel / partner relationship management

Customer Service & Support Features

  • Supported: Case management
  • Supported: Call center management
  • Supported: Help desk management

Marketing Automation Features

  • Supported: Lead management
  • Supported: Email marketing

CRM Project Management Features

  • Supported: Task management
  • Supported: Billing and invoicing management
  • Supported: Reporting

CRM Reporting & Analytics Features

  • Supported: Forecasting
  • Supported: Pipeline visualization
  • Supported: Customizable reports

Customization Features

  • Supported: Custom fields
  • Supported: Custom objects
  • Supported: Scripting environment
  • Supported: API for custom integration

Security Features

  • Supported: Role-based user permissions
  • Supported: Single sign-on capability

Social CRM Features

  • Supported: Social data
  • Supported: Social engagement

Integrations with 3rd-party Software Features

  • Supported: Marketing automation
  • Supported: Compensation management

Platform Features

  • Supported: Mobile access

Salesforce Sales Cloud Screenshots

Screenshot of Screenshot of Screenshot of Screenshot of Screenshot of Screenshot of

Salesforce Sales Cloud Video

Salesforce Sales Cloud Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported CountriesAll

Frequently Asked Questions

Salesforce Sales Cloud starts at $25.

Borneosoft, ClinchPad, and SAP Sales Cloud are common alternatives for Salesforce Sales Cloud.

Reviewers rate Single sign-on capability highest, with a score of 8.9.

The most common users of Salesforce Sales Cloud are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(3222)

Attribute Ratings

Reviews

(1-25 of 373)
Companies can't remove reviews or game the system. Here's why
Nikhil George | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Salesforce Sales Cloud is suited for medium to large organisations that need to robust system for managing customers. To implement and maintain it, organisations will need assistance. It is not a platform that you can set up and leave, rather it needs constant nurturing and administration to get the most out of it. When done properly, it is worth the investment. The entire company will have the data they need to support customers and make good business decisions.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Salesforce Sales Cloud is very appropriate for companies with multiple members distributed across the globe in the sales team. It automatically unifies all the work that has been done by various teammates and thereby the teammates are not oblivious about what others have been doing.

If the sales team is small or not distributed, and the sales pipelines are not big enough, then Sales Cloud might not be a good fit.
March 29, 2024

Love this solution!

Score 8 out of 10
Vetted Review
Verified User
It's terrific for situations when our Sales Reps are on the road, and need to notate an account, assign tasks, etc. It keeps our business processes moving forward with excellent accountabilities. I find it very helpful too when you are in a growth phase, and have several new hires that need to be trained.
Gareth Gordon | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Sales Cloud is very well suited for the daily leads and opportunity pipeline management as well as user management. Sales process automation are very helpful for repetitive tasks. It integrates well with other platforms. It's easy to customize and report on data. Sales Cloud can be pricey so is only open to larger org's that need complex CRM. User adoption is slow to any new users that have no prior experience.

Score 8 out of 10
Vetted Review
Verified User
Incentivized
We have a client with offices in US, UK and Europe. This allows us to manage contact with the various groups and to stay in touch with each of them. It allows us to have our team up to date on the latest developments in the client group. We know wat has been happening said or suggested. There is no need to “start from scratch “.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Salesforce Sales Cloud is, in my experience, well suited to large B2B businesses who are driving demand and lead generation, and tracking customers through the funnel. It is a system we needed for a long time and has made a huge difference. However, I think it would have been more appropriate for a smaller business / a business who sets this up earlier on. There are great advantages to having historical data. It is really useful for allowing all commercial teams to work together, including sales, new business, marketing, client success etc. However, it relies too much too often on human error. If more things were automated and simpler, perhaps with AI queries, it could be easier to use.
Gal Avraham | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
It is a very comprehensive system, with many out of the box tools and capabilities, while on the other hand, the system is extremely flexible, offers a no-code customization capabilities as well as code development capabilities, and well populated AppExchange marketplace.
There are many partners and freelancers out there that act as a supporting eco system, professional and competitive.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
SF Sales Cloud is well suited for teams with experience using robust CRMs and, ideally, a dedicated Salesforce developer to customize the product to what your specific team (or a subset of the team) needs to be productive. Without the latter, you'll find Salesforce to be more complicated than it needs to be, and at that point, it's probably not the best solution for your team. It is less appropriate for teams who need a simple, out-of-the-box solution without much of a need to customize. Ultimately, no one ever got fired for choosing Salesforce, so it's worth giving it a shot. If it doesn't work, you can always find something else. It'll do its job straight out of the box, but you won't be able to optimize the way you might want should you not have someone capable of developing custom aspects.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
I think Saleforce is positioned to be a great system in almost all large organisations. Managing data across different areas of a business is important. But with system that is highly customised this adds complexity to workflows, over time this can lead to confusion between users and Tech support as any changes need to be carefully considered.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Great for any origination systems, whether that's a mortgage business, car sales, or real estate. For my particluar example in the mortgage business, we can track our clients, input their info, agents, income, assets, marketing notes, emails sent, essentially everything needed to maintain a pipeline of customers.
March 26, 2024

Salesforce

Score 10 out of 10
Vetted Review
Verified User
Incentivized
Salesforce Sales Cloud serves as our comprehensive sales solution, guiding us through every step from finding potential customers to closing deals and supporting them afterward. As deals progress, Sales Cloud provides robust tools for pipeline management, empowering sales reps with real-time insights and predictive` analytics to prioritize leads and accelerate deal closure.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Salesforce Sales Cloud is great if you need a highly customisable CRM solution and you have someone with some IT knowledge to implement their 'click not code' solutions. They really are easy to use and the free Salesforce Trailheads make it very easy to learn, but you still need some internal resource (or budget for external support) to make the most of the system. The only scenario where I don't think salesforce would be of benefit is if you don't need much customisation, don't have the budget, or you have no scope for putting some hours in to customise it to your needs.
Naveen Gabrani | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
ResellerIncentivized
In Enterprise edition and above, Salesforce Sales Cloud can be customized to perform almost any client requirements. Several features like Flows, Formula fields, Apex, Validation rules, Approval processes etc are available to Salesforce consultants to customize the platform for business needs. Lightning Flows provide a drag and drop interface to perform powerful customizations. For advanced customization Apex and LWC is available. The user interface is easy to use. Salesforce Sales Cloud is the market leading CRM with abundant consultants available across the globe.
Thiago Santo | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Salesforce Sales Cloud (SFDC) is recommended for companies with a complex sales routine and where high patterns of governance are demanded. It's important to say that if the company is small and it's looking for a tool to manage a couple of opportunities and not so many accounts SFDC can be an expensive option and cost-benefit probably won't be good.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
I've used Salesforce Sales Cloud at 4 different tech companies and it's always been fantastic. It's a gamechanger for me. I would consider not working at a company if they were using something other than SFDC.

I believe it's well-suited for all company sizes. I don't see a scenario where it's not appropriate.
Thomas Young | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Well, perhaps the easiest situation where Salesforce Sales Cloud is most valuable is for companies that don't already use a CRM system. Sales Cloud is a way to improve your business and increase revenue. For companies that use another system, I'd say Sales Cloud is quite easy to get to know, and users don't complain too much about it.
Faheem Yaseen | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Salesforce Sales Cloud is helping us a lot is various ways like with data management, reporting, analytics, etc. With this, our organization is not only achieving its objectives but going beyond that. On the other side, Salesforce Sales Cloud needs some improvement like working with user interface as it gets hard for non-technical people to use it.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Salesforce Sales Cloud worked pretty well for us as a small business, other than the product being a little costly for a small business. We were able to manage multiple sales funnels managing multiple different things at the same time which was nice. It was also pretty user friendly other than difficult to have multiple users.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Well, I can say that Salesforce Sales Cloud has been very useful without post-purchase processes, but having a knowledge-based article set up inside it would also be best(We're not currently using it). Salesforce provides a wide variety of features for the business that you can make use of and would not need to have many other apps to have your business run. This would also lessen the switching of programs as you'll have a centralized process of everything in Salesforce. It was fun when we were using it for forecasting, even if we also had another program to do It. This gives us 2 Forecasts that kind of help with differentiating aspects and also give a better perception of the big picture if Forecasts went with being very similar in data.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
I like to document everything, if not all, of the most crucial conversations. Salesforce can log the conversation as we send emails via Outlook, which helps us to go back to find out the history if we speak to the same person again. It's an easy-to-use CRM tool, and the mobile app can be handy if we are out in a conference talking to prospects and customers. We can easily pull the conversation history if we are talking to someone in the system. I also use the Inbox added feature, which can track if the recipients have opened my emails. However, it is not easy to keep track of pipelines across different industries if the sales cycles are different, at least for the enterprise version.
March 19, 2024

Great enterprise CRM.

Mark Hautala | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
This is a very robust platform. There are many fields and places to input information. Internally (within the organization), you need to be sure representatives have the views they need, and leadership has the correct views they need. We had to edit fields so that it would be easier to review the pipeline and various opportunities. It’s a great system of records for seeing where deals stalled and when it may be more appropriate to reengage.
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