Salesforce.com is pretty cool
February 06, 2015

Salesforce.com is pretty cool

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

Unlimited

Overall Satisfaction with Salesforce.com

Salesforce.com is used across the entire company. It is a vital part of our business as we use it operationally in addition to data gathering.

Pros

  • Total customizations, giving a little more from a product that started as a database.
  • Very easy to use interface.
  • Automations help create efficient workflows.

Cons

  • From time to time there may be performance issues, but only during higher than normal usage.
  • Some bugs happen beyond our control in house, but that's to be expected with anything.
  • Email/Case interface is a bit dated.
  • Positives are we were able to consolidate a few roles with Salesforce automations, giving us human resource to focus on other projects.
  • Salesforce cases are confusing at times.
  • When something goes down, our entire business takes a hiccup.
Never needed or used a competitor
Salesforce.com is great for any web based business; may not be as well suited for a brick and mortar business.

Salesforce Sales Cloud Feature Ratings

8.0
Customer data management / contact management
8
Workflow management
9
Territory management
7
Opportunity management
9
Integration with email client (e.g., Outlook or Gmail)
7
Contract management
8
Interaction tracking
8
Channel / partner relationship management
8
7.0
Case management
7
9.0
Lead management
9
Email marketing
9
9.0
Task management
9
8.0
Forecasting
9
Pipeline visualization
7
Customizable reports
8
10.0
Custom fields
10
Custom objects
10
Scripting environment
10
API for custom integration
10
9.0
Role-based user permissions
9
Single sign-on capability
9
7.5
Social data
7
Social engagement
8
8.5
Marketing automation
9
Compensation management
8
5.0
Mobile access
5

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