Salesforce.com Review
September 18, 2021

Salesforce.com Review

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Other

Modules Used

  • Force.com
  • NA

Overall Satisfaction with Salesforce.com

Our team uses Salesforce every day. This is where we get all the data that we need for our reports. We create a report in Salesforce to get the information like leads/contacts, campaigns they attended, and then export and check all the fields. We also check here all the activities of the leads/contacts and merge data if we have to.

Pros

  • Create and export reports
  • Merge contacts or leads
  • Check contacts or leads activities and campaigns they attended

Cons

  • Takes time to load if you are searching
  • Not so [user] friendly
  • We can get all the appropriate data
  • All the details are there unlike others

Do you think Salesforce Agentforce Sales delivers good value for the price?

Not sure

Are you happy with Salesforce Agentforce Sales's feature set?

Yes

Did Salesforce Agentforce Sales live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Salesforce Agentforce Sales go as expected?

Yes

Would you buy Salesforce Agentforce Sales again?

Yes

Salesforce is a very useful tool to everyone so it deserves a high rating for me. It provides us all the information that we need in our reports without hassle. Easy to use and can see all the data in there just by adding the correct campaign names and fields and you can see everything.
Salesforce deserves to be recognized worldwide because it's a very useful tool, unlike others. We can collect all the data and reports in Salesforce. Been using this since 2017 and [still] now we are using it! It gives us satisfaction [unlike] any others in just a simple way because everything is there and appropriate.
Salesforce is very helpful to our team because we can see all the information we need here unlike other tools. Just by creating a report and input the fields you need, you can see all the details. Just that sometimes Salesforce has a limit inputting some filters and it takes time to load and or download a file.

Agentforce Sales Feature Ratings

9.9
Customer data management / contact management
9
Workflow management
10
Territory management
10
Opportunity management
10
Contract management
10
Interaction tracking
10
Channel / partner relationship management
10
Customer Service & Support ()
Not Rated
10.0
Lead management
10
10.0
Task management
10
Reporting
10
10.0
Forecasting
10
Pipeline visualization
10
Customizable reports
10
10.0
Custom fields
10
Custom objects
10
10.0
Role-based user permissions
10
10.0
Social data
10
Social engagement
10
Integrations with 3rd-party Software ()
Not Rated
10.0
Mobile access
10

Comments

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